IT Help Desk Support & Endpoint Administrator
Technomics is a growing employee-owned, decision analytics company that specializes in cost and economic analysis to facilitate better decisions faster. We enable a wide range of clients across the Federal government, from senior level policy makers to program managers, to choose smartly, buy effectively and operate efficiently. We deliver practical, credible and defensible results offering actionable insights by applying data-driven and analytics-based approaches in combination with multidisciplinary talent, subject matter experts, and tangible and repeatable assets in the form of databases, models, approaches and techniques.
Our employee-owners pride themselves on their ability to apply deep analytical rigor and innovative thought that assist clients in understanding and solving a myriad of challenging resource planning and management problems.
This position is onsite in Arlington, VA.
Responsibilities
- Serve as the primary point of contact for employee technical support requests and ensure timely resolution of help desk tickets in accordance with established IT service levels and support standards.
- Oversee laptop imaging, device provisioning, and patch management using tools such as Microsoft Intune and Microsoft Deployment Toolkit.
- Execute IT onboarding and offboarding processes including device setup, account configuration, and access management.
- Maintain accurate inventory of all IT assets including laptops, peripherals, and equipment lifecycle tracking.
- Support conference room technology, A/V systems, and employee peripherals to ensure reliable meeting and collaboration experiences.
- Maintain and support office printers, including routine maintenance, replacing toner cartridges in a timely manner, and troubleshooting common issues.
- Coordinate and execute desks and workstations for new hires, desk relocations, and office buildouts, including setting up monitors, peripherals, and programming desk phones.
- Create and maintain technical documentation, user guides, and help desk procedures to improve support efficiency and user self-service.
- Ensure endpoints remain compliant with corporate security policies including disk encryption, patching, and endpoint protection.
- Assist with remediation of endpoint vulnerabilities identified through security monitoring tools.
- Assist the IT Operations & Infrastructure Manager with device lifecycle management, system rollouts, and IT operational initiatives.
Qualifications
- 2–5 years of experience in IT Help Desk, Desktop Support, or Endpoint Administration roles.
- Experience supporting Windows 11 environments and Microsoft 365 applications.
- Hands-on experience with device provisioning, laptop imaging, and endpoint management tools (e.g., Microsoft Intune or similar platforms).
- Experience with Active Directory user account management, including permissions and group administration.
- Ability to troubleshoot hardware, software, networking, and collaboration tools for both in-office and remote users.
- Experience using a ticketing/help desk platform
- Strong customer service and communication skills with the ability to support non-technical users.
- Ability to manage multiple support requests and prioritize issues effectively.
- Ability to obtain and maintain a U.S. Secret clearance.
Desired Certifications
While not required, the following certifications are highly desirable:
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Microsoft 365 Certified
Technomics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected status under applicable law, including disability and protected veteran status.
