Position Summary:
The Senior IT Support Analyst will provide front‐line support to end users on various technical issues and problems relating to hardware, software and peripherals. Also, in addition to assisting with identity management tasks such as on/off boarding and permission to systems. The role requires a strong and more in-depth problem-solving acumen in order to diagnose, evaluate and resolve user issues, serves as a point of escalation as necessary for issues that may arise from other IT staff members, and is well versed in IAM best practices to sustain the high standards developed within the company. This is an in office position. This role will sit in either NYC or Newport Beach, California.
Job Responsibilities:
This list does not represent all responsibilities for this position. Candidate must be willing and able to assume roles and responsibilities other than these to meet the needs of the organization.
Required Experience:
Client PC connectivity – VPN, TCP/IP, Ethernet, DNS, DHCP, etc
Preferred Experience:
