At Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why! It is the home of 223 unique guest rooms, the timeless Pulitzer’s Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can’t help but share.The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine people with service in their veins. We are social and charming by nature, creating everlasting memories for our guests.
At Pulitzer Amsterdam, the Front Office is the heart of the guest journey. As Front Office Manager, you lead and inspire a team of Front Office Agents, Leads, and Trainees, ensuring every guest experience is warm, seamless, and memorable.
You are a visible leader on the floor, coaching your team and setting the standard for service. Alongside the daily operation, you oversee performance, productivity, and key administrative responsibilities within the department.
Your Role in Our Story Lead, coach, and motivate the Front Office team on the floor
Ensure smooth daily operations and exceptional guest service
Monitor efficiency, productivity, and departmental KPIs
Support team development and maintain a positive team culture
Oversee budgeting, cost control, and operational administration
Manage ordering and technical Front Office tasks
Take ownership of the Lore Discovery onboarding program
Act as lead for the department in the absence of the Director of Rooms What We’re Looking For
Minimum
2 years of Front Office leadership experience in hospitality
A hands-on leader with a positive and motivating approach
Flexible to work mornings, evenings, weekends, and holidays
Strong
English communication skills (Dutch is a plus)
Experience with
Opera, Unifocus, and Microsoft OfficeAt Pulitzer Amsterdam, you’ll join a team that takes pride in creating unforgettable guest experiences while supporting and developing one another.
What’s in it for you?
Experience Stay at Pulitzer Amsterdam as part of our introduction program (overnight stay with +1 including dinner, drinks & breakfast)
6 complimentary nights a year at any Lore Group hotel
Lore Group Employee & Immediate Family Rates
Lore Group Friend and Family Rates
50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
50% discount in Lore Group restaurants and bars
A monthly budget to spend on benefits platform Alleo
Possibility to lease a bike
50% discount in restaurants & bars at 19 partner hotels in Amsterdam
Free and unlimited appointments per year with a psychologist via OpenUp
A monthly contribution to a pension scheme
A monthly travel allowance
A monthly clothing allowance (if applicable to your position)
A yearly shoe allowance
Possibility to take part in a Dutch language course
Freshly prepared meals in the canteen
Discount on supplemental health insurances
Location: Amsterdam
Source: Hcareers
