Title: Specialist I, IT (Process Innovation)
Reports to: Manager IT
Location: Holland, MI
LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion polymer batteries and modules for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries! www.lgenergymi.com
Summary:
In this role, you will support and drive Process Innovation (PI) initiatives by operating, stabilizing, and improving manufacturing and logistics IT systems. You will work closely with production and logistics teams, headquarters PI organizations, IT developers, and external partners to structure operational pain points into clear requirements and execute system enhancements, expansions, and standardization initiatives.
Responsibilities:
Operate and stabilize manufacturing production and logistics IT systems, including on-site support
Perform end-to-end issue resolution by identifying symptoms, analyzing root causes, implementing corrective actions, and preventing recurrence
Review system logs, data, and interface flows; trace issues using database queries as needed
Respond to user inquiries and issues, including IT Help Desk support; document and standardize operating procedures and manuals
Analyze production and logistics processes (As-Is / To-Be) to identify process improvement opportunities
Collect operational pain points from users and define functional and business requirements
Convert business requirements into clear system specifications, including process flows, data definitions, screen/report requirements, exception cases, and acceptance criteria
Collaborate with headquarters PI organizations to apply and improve standard processes and IT systems on-site
Support system testing, user training, launch, stabilization, and continuous improvement activities
Execute and support HQ standard IT system construction and system expansion (roll-out) projects
Support IT investments, assets, expenses, and system lifecycle management
Support data center operations, server health, and system performance to ensure production continuity
Work closely with remote infrastructure teams as on-site technical support for troubleshooting, deployment, cabling, monitoring, and maintenance
Configure and install PCs, network devices, peripherals, software, wireless access points, and L2 switches
Ensure system security and compliance with company policies
Utilize tools such as Active Directory, Remote Desktop, and related system management tools
Follow LGESMI cleaning SOPs during downtime (e.g., line stop, waiting time), including cleaning designated machines and surrounding work areas
Maintain workplace cleanliness in accordance with 5S3R standards
Perform other duties as assigned
Qualifications:
Bachelor’s degree preferred or equivalent relevant experience
Interest in or understanding of manufacturing, production, or logistics environments
Ability to logically analyze problems and communicate effectively with internal teams, developers, and partners
Ability to structure, document, and clearly specify system and business requirements
Ability to transform ambiguous requests into verifiable requirements and criteria
Bilingual Korean/English preferred
Experience:
0–3+ years of experience in Information Technology, Manufacturing Systems, Process Innovation, or related field
Experience supporting or operating production/logistics IT systems preferred
Experience with system integrations, interfaces, or data analysis projects preferred
Skills:
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to work flexible hours as needed to support production operations
Ability to work flexible hours to support collaboration with HQ and global sites
Basic SQL, database analysis, or programming knowledge (Java, C#, etc.) preferred
LGESMI is an Equal Opportunity employer that values the diversity of its workforce. EEO
