About the role
We're currently seeking an
IT System Administrator to join our extraordinary team at Transcend.
In this role, you will own the reliability, security, and usability of the internal systems that power Transcend's day-to-day work. You'll be the primary steward of our corporate IT environment—managing SaaS applications, identity and access, endpoints, and core collaboration tools—while partnering closely with Security and Engineering to maintain a secure, compliant, and streamlined employee experience. As an IC3
Proficient individual contributor, you will apply professional expertise and established company policies and procedures to independently resolve a variety of IT issues and deliver well-scoped projects that keep our people productive and our environment safe.
This is a remote, Exempt, Full-Time position based in the United States. The successful candidate must have valid work authorization, as visa sponsorship is not available. Working hours are 9am-5pm Pacific Standard Time. This role reports directly to the Director of Information Systems.
What you'll do
- Administer and support core IT systems like our Identity Provider, SSO systems, Google Workspace, and device MDM
- Manage user lifecycle across systems in collaboration with HR and Security teams
- Serve as the primary escalation point for IT requests and incidents
- Partner with Security and GRC functions to maintain technical controls for audits like SOC II, ISO 27001, and HIPAA
- Create and maintain documentation and runbooks for how to perform common IT tasks
- Identify recurring issues and friction points, implementing process or tooling improvements over time to continuously improve our IT systems
Who you are
Required
- Minimum level of education: Bachelors Degree or equivalent experience
- 2+ years of hands-on experience in IT systems administration, service desk escalation, or a similar corporate IT role in a cloud-first environment
- Excellent communication and problem-solving skills
Preferred
- Prior experience at a startup with fewer than 500 employees or other fast-paced environment
- Experience evaluating, implementing, and managing SaaS tools at scale, including license management, vendor coordination, and integration with SSO.
- Demonstrated ability to collaborate closely with Security, Engineering, People, and Finance teams to align IT initiatives with broader company goals.
Compensation Information
- Our comprehensive compensation packages play a big part in how we recognize you for the impact you have on our path to bringing data rights to everyone.
- The compensation pay range represents our reasonable expectation for this role. Individual pay is determined by multiple factors, including, but not limited to, experience, education, skillset, and geographic location.
- This specific range applies to Tier 1 labor markets like the SF Bay Area and New York City; it may be adjusted based on the labor market in other geographic areas and the individual qualifications objectively assessed during the interview process.
USA Pay Range
$90,000—$110,000 USD
About Transcend
Transcend is the compliance layer for customer data, enabling enterprises to activate AI responsibly and at scale. We're building the platform that makes data governance, privacy compliance, and AI oversight seamlessly integrated across your entire tech stack.
We are driven by the belief that building robust, accessible infrastructure for responsible AI and data rights is one of the most impactful ways to spend our time. To achieve this, we're assembling an ambitious and passionate team that enjoys tackling important, future-focused problems at the intersection of AI, privacy, and compliance.
We're growing quickly, backed by top-tier investors including
Accel,
Index,
01A,
StepStone Group, and
HighlandX, and we are proud to serve some of the world's most iconic brands. Learn more on our
Customer Stories Page.
Why Join Us?
- Impactful Work: We believe that enabling responsible AI adoption while protecting individual privacy rights is one of the most impactful ways to spend our time. You'll be at the forefront of building the compliance layer that helps enterprises navigate the rapidly evolving landscape of AI regulation, data privacy, and customer data governance.
- Autonomy and Growth: You will have the trust and autonomy to drive initiatives from the start. As an early hire in a fast-growing startup defining a new category, you'll have significant opportunities to shape the organization's direction and work on a diverse array of challenging projects.
- Dynamic Environment: As the best-in-class solution in an emerging market, Transcend operates at the intersection of AI innovation and compliance. Our product evolves quickly to meet new client needs and adapt to advancing privacy law, AI regulations, and enterprise requirements.
- Supportive Culture: The people at Transcend are driven, kind, and know how to balance work, life, and memes. We learn from each other and maintain a strong support system while having fun solving important problems that matter.
- Commitment to Diversity and Equal Opportunity: We celebrate a diverse and inclusive workforce and consider all forms of diversity, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and veteran status. Our commitment ensures equitable employment opportunities, non-discrimination in all practices, and a workplace where every employee feels valued and respected. We also consider all qualified applicants with arrest and conviction records, as legally required. If you are enthusiastic about this role but feel your experience doesn't perfectly match every qualification, we strongly encourage you to apply.
- Benefits & Perks: Transcend employees enjoy a comprehensive benefits program that includes flexible PTO, parental leave, a 401(k) match, and competitive compensation packages that include employee equity. Learn more about our offerings here.
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