IT Support Technician
Location: Onsite – Washington, DC
Schedule: Monday–Friday
Participation in off-hours support and an on-call rotation is required.
On Cue Hire is seeking a skilled IT Support Specialist for a contract-to-hire opportunity supporting a fast-paced, high-performance professional environment in Washington, DC. This role is ideal for a hands-on IT professional with strong Level II Mac and PC troubleshooting experience who thrives under pressure and maintains meticulous technical documentation.
Key Responsibilities
- Provide Level II technical support for Mac and Windows systems in a high-volume environment
- Troubleshoot hardware, software, printer (HP), and peripheral issues both onsite and remotely
- Accurately document incidents, troubleshooting steps, and resolutions within a ticketing system (e.g., ManageEngine or similar)
- Install, configure, image, modify, and repair desktops, laptops, and related equipment
- Diagnose issues using structured troubleshooting methodologies and diagnostic tools
- Support and troubleshoot LAN/WAN connectivity issues
- Set up and deploy workstations and user peripherals
- Escalate complex issues to Tier II/III teams with comprehensive documentation
- Monitor recurring issues and generate reports to support continuous improvement
- Follow up with end users to confirm resolution and ensure high service standards
Qualifications
- 3+ years of hands-on IT support experience in a professional environment
- Strong Level II troubleshooting skills across MacOS and Windows
- Experience with enterprise ticketing systems
- Working knowledge of networking fundamentals (LAN/WAN)
- Ability to remain calm and organized in a fast-paced, high-pressure setting
- Strong communication and documentation skills
Compensation
Full-Time Salary Range: $70,000 – $80,000 annually (equivalent Pay Rate during contract period)
Actual compensation will be determined based on experience, skills, and qualifications. This role is eligible for conversion to full-time employment following the contract period.
