IT Support Technician

On Cue Hire • Contract • Washington DC-Baltimore Area, US • 5d ago

IT Support Technician

Location: Onsite – Washington, DC

Schedule: Monday–Friday

Participation in off-hours support and an on-call rotation is required.

On Cue Hire is seeking a skilled IT Support Specialist for a contract-to-hire opportunity supporting a fast-paced, high-performance professional environment in Washington, DC. This role is ideal for a hands-on IT professional with strong Level II Mac and PC troubleshooting experience who thrives under pressure and maintains meticulous technical documentation.

Key Responsibilities

Provide Level II technical support for Mac and Windows systems in a high-volume environment
Troubleshoot hardware, software, printer (HP), and peripheral issues both onsite and remotely
Accurately document incidents, troubleshooting steps, and resolutions within a ticketing system (e.g., ManageEngine or similar)
Install, configure, image, modify, and repair desktops, laptops, and related equipment
Diagnose issues using structured troubleshooting methodologies and diagnostic tools
Support and troubleshoot LAN/WAN connectivity issues
Set up and deploy workstations and user peripherals
Escalate complex issues to Tier II/III teams with comprehensive documentation
Monitor recurring issues and generate reports to support continuous improvement
Follow up with end users to confirm resolution and ensure high service standards

Qualifications

3+ years of hands-on IT support experience in a professional environment
Strong Level II troubleshooting skills across MacOS and Windows
Experience with enterprise ticketing systems
Working knowledge of networking fundamentals (LAN/WAN)
Ability to remain calm and organized in a fast-paced, high-pressure setting
Strong communication and documentation skills

Compensation

Full-Time Salary Range: $70,000 – $80,000 annually (equivalent Pay Rate during contract period)

Actual compensation will be determined based on experience, skills, and qualifications. This role is eligible for conversion to full-time employment following the contract period.