You in This Role You are resourceful, calm under pressure, and love solving problems. You're the person people trust when something breaks, because you can fix it, explain it, and make it better than it was before.
You enjoy being hands-on with laptops, networks, and equipment, but you also think strategically about systems, security, and long-term solutions. You understand when to recommend new tools, when to consolidate systems, and how to help a company grow in a secure, scalable direction.
You're patient with non-technical users, enjoy creating workable solutions with imperfect information, and you're comfortable building IT infrastructure from the ground up.
Must have the ability to hold government clearance.
A Day in the Life
Every day will look different, but you'll spend your time:
- Setting up laptops, configuring accounts, and supporting new hires
- Troubleshooting hardware, software, network, and connectivity issues across five Orlando-area facilities
- Evaluating our use of Google Workspace and Microsoft 365 to determine the right long-term system
- Making recommendations on collaboration tools, communication platforms, and workflow systems
- Handling Wi-Fi, routers, printers, scanners, shared devices, and manufacturing equipment connectivity
- Responding to phishing concerns and helping strengthen cybersecurity awareness
- Supporting our NetSuite implementation by ensuring system compatibility and user access
- Maintaining old systems while preparing the company for a unified future
- Establishing basic IT processes, documentation, device tracking, and support standards
Your day will range from helping someone reset a credential to planning a company-wide system migration.
What You'll Do
- Serve as the primary IT support and technical resource across all Orlando facilities
- Set up, configure, track, and secure company laptops, phones, and devices
- Evaluate Google Workspace vs. Microsoft 365 and present a recommendation for company-wide consolidation
- Lead and execute a full migration once a platform is approved by leadership
- Support NetSuite implementation and ensure compatibility with identity and collaboration tools
- Manage networks including Wi-Fi, routers, firewall setup (future), and general connectivity
- Troubleshoot, repair, and maintain printers, scanners, and shared office hardware
- Support equipment used in manufacturing and lab environments (tablets, machines, test systems, etc.)
- Establish access control, password standards, device security, and basic cybersecurity practices
- Help select and recommend collaboration tools (Slack/Teams, Confluence, etc.)
- Assist in future evaluation of project management tools as needed
- Maintain legacy systems during transition periods and ensure data continuity
- Create light documentation and internal guides for IT processes
- Become the point person for phishing concerns and general security awareness
- Track IT inventory, manage licensing, and ensure compliance with system usage
This role is approximately 70% hands-on support and 30% systems evaluation and strategy.
What You'll Gain
- The opportunity to completely shape and build the IT function at Unusual Machines
- Ownership of systems, workflows, and technical infrastructure for the entire company
- A critical role supporting employees, manufacturing teams, and leadership
- The ability to influence long-term platform decisions and company-wide tools
- Visibility across departments and meaningful involvement in major scaling initiatives
Compensation & Benefits
- Competitive compensation package
- Comprehensive benefits including medical, dental, and vision
- 401(k)
- Unlimited PTO
- Catered lunches for all employees every day of the week
- Employee product discounts
About Us
Unusual Machines is a U.S.-based drone and drone parts company focused on the small and First-Person View (FPV) segments of the drone market. Our brands - Rotor Riot and Fat Shark - are two of the most respected names in FPV and have helped shape the industry through e-commerce, product development, and a deep connection with the pilot community.
We're expanding into enterprise and defense - bringing our obsessive attention to performance, design, and U.S.-based manufacturing into high-stakes environments like search and rescue, STEM education, and military innovation. With several of our products already approved by the Defense Innovation Unit, we're solving procurement issues for customers who demand speed, agility, and compliance.
If you love working at the intersection of community, content, and cutting-edge technology, you'll feel right at home here.
We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Unusual Machines participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.
We unfortunately cannot offer visa sponsorship for this position.
