Junior IT Support Specialist

ITnova • Full-time • Glen Burnie, MD, US • 1m ago

Junior IT Support Specialist

The Junior IT Support Specialist / Microsoft Systems Administrator provides technical support in the administration, security, and maintenance of Microsoft and Zoho cloud environments. This role supports end users, manages user accounts, and helps protect organizational systems by following cybersecurity best practices. The position plays a key role in maintaining system performance, protecting data, and ensuring secure access to business applications.

Responsibilities

Provide technical support for desktops, laptops, mobile devices, printers, and user applications
Administer user accounts, permissions, and access in Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, and Azure AD)
Support and maintain Zoho cloud-based applications, including user setup, troubleshooting, and access management
Install, configure, and maintain Windows operating systems and Microsoft Office applications
Respond to help desk tickets and resolve technical issues in a timely and professional manner
Assist with onboarding and offboarding, including provisioning accounts, equipment setup, and access configuration
Troubleshoot basic network connectivity, email, and system access issues
Document technical issues, resolutions, and procedures in the ticketing system
Assist senior IT staff with system maintenance, updates, and security tasks
Maintain IT asset inventory and equipment tracking

Required Qualifications

Associate’s degree in Information Technology, Computer Science, or related field, or equivalent experience
1 - 3 years of IT support or help desk experience
Experience administering Microsoft 365, including user account management
Proficiency supporting Zoho cloud-based software
Basic knowledge of Windows operating systems and Active Directory / Azure AD
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills

Preferred Qualifications

Bachelor’s degree in Information Technology or related field
IT or cybersecurity certifications:

CompTIA A+
CompTIA Security+
Microsoft 365 Certified
Microsoft Fundamentals
Experience with ticketing systems
Basic understanding of networking concepts (VPN, TCP/IP, DNS)
Experience supporting cloud-based environments

Key Skills

Help desk and technical support
Microsoft 365
User account management
Cloud systems support
Customer service and communication

Benefits: 

Medical, Dental & Vision benefits
401k
Paid-time-off
Paid holidays
Training reimbursement

This position is Hybrid - 2 days in office

ITnova is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.