IT Support Technician (Level 1 / Level 2) - MSP
- Northglenn, CO (On-Site - Not Remote)
- $22.00 – $32.00 per hour
- Full-time | Monday–Friday | 40 hours per week
Must live within commuting distance of Northglenn, CO. No relocation assistance. No remote work.
About SpeedWise IT Services
SpeedWise IT Services is a Managed Service Provider (MSP) serving small and mid-size businesses throughout the Denver metro area. We function as our clients’ outsourced IT department - providing helpdesk support, network management, Microsoft 365 administration, and proactive infrastructure support.
We are a fast-paced, service-focused team that values professionalism, efficiency, and strong client relationships.
Job Summary
We are hiring a Level 1 / Level 2 IT Support Technician to provide desktop support, helpdesk services, and on-site technical support for business clients. This role supports Windows environments, Microsoft 365, and general network troubleshooting.
This is an in-office position with local field service visits during business hours.
Responsibilities
- Provide helpdesk and desktop support for business clients
- Troubleshoot Windows workstations, Microsoft 365, and basic network issues
- Manage and respond to service tickets in a PSA/ticketing system
- Provide remote and on-site technical support
- Escalate advanced technical issues when needed
- Document work performed and maintain accurate service records
- Deploy and configure workstations and user environments
- Deliver professional, customer-focused support
Requirements
- 2+ years of IT support, helpdesk, or desktop support experience
- Experience supporting Windows operating systems and Microsoft 365
- Strong troubleshooting and customer service skills
- Experience working with a ticketing system or service desk
- Reliable personal vehicle and valid driver’s license (mileage reimbursed)
- Clean background and driving record
- High school diploma or equivalent
Preferred Qualifications
- Managed Service Provider (MSP) experience
- Experience with RMM and PSA tools
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Microsoft 365 administration experience
- IT certifications or technical coursework
Benefits
- 401(k) with 6% employer match
- Health, dental, and vision insurance
- Paid time off
- Paid training and career growth opportunities
- Casual work environment
- Mileage reimbursement for client travel
Work Location Requirements
- Daily in-office attendance required
- Local travel to client sites during business hours
- No overnight travel
Schedule
Monday–Friday
8-hour shift
Compensation
$22.00 – $32.00 per hour
Full-time
