Seeking a Help Desk Support Technician Tier 1 to join our friendly, hardworking team in Medford, OR. Looking for a team player who thrives in a fast-paced, feedback-rich environment. Dependable, honest, eager to learn, and committed to service. Excellent learning and growth opportunity.
• Deliver high-quality technical support - 85% technical, 15% operations
• Manage and resolve help desk tickets
• Troubleshoot networking, Windows OS, cloud issues - 365, Active Directory, Azure/Entra, Group Policy
• Documentation, continual improvement
• 1–3 years IT Help Desk experience
• Excellent communication and customer service skills
• Basic networking, troubleshooting Windows, Microsoft 365 tools.
Onsite Mon-Fri: 8am-5pm - 40 hours/week (1 hour unpaid lunch)
401(k) with 3% match, Dental, Health, Vision & Life insurance, Paid time off, Referral program, Tuition reimbursement, Birthday paid day off
