About This Job
Come join our dynamic team, where we change lives!
One of ten districts across Louisiana, MHSD was created by the state legislature in 2003 to oversee the delivery of publicly funded, community-based mental health, addictive disorders and developmental disabilities services to our area. MHSD serves adults, children and families of Orleans, Plaquemines and St. Bernard Parishes. In particular, we serve residents who are uninsured, or Medicaid eligible/covered, individuals suffering from mental illness, individuals suffering from addiction, and individuals who have developmental and/or intellectual disabilities.
MHSD is hiring an experienced IT professional to support mission-critical systems across multiple locations
The IT Technical Support Analyst 2 or 3 provides comprehensive technical support and systems administration services to all Metropolitan Human Services District (MHSD) locations. This position combines experienced-level infrastructure management with user-focused help desk services to ensure reliable operations of critical IT systems supporting the agency's behavioral health mission.
The incumbent performs a variety of technical support activities including hardware deployment and maintenance, cloud and virtualized systems administration, enterprise voice communications management, and end-user training and support. This position requires daily multi-site travel, after-hours availability for critical systems support, and the ability to work independently while collaborating with the IT team.
Minimum Qualifications
Four years of experience in information technology; OR
Six years of full-time work experience in any field plus two years of experience in information technology; OR
An associate's degree in information technology plus two years of experience in information technology; OR
A bachelor's degree plus two years of experience in information technology; OR
A bachelor's degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus one year of experience in information technology; OR
A master's degree plus one year of experience in information technology.
Experience Substitution:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here
Job Duties:
Job Duties and Other Information
- HARDWARE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTING
- COMMUNICATIONS NETWORK ADMINISTRATION
- SYSTEMS ADMINISTRATION AND CLOUD SERVICES
- USER SUPPORT, TRAINING, AND IT HELP DESK
- RESEARCH, TESTING, DOCUMENTATION, AND IT INFRASTRUCTURE SUPPORT
Position-Specific Details:
Appointment Type: Probational
Compensation: The salary offered will be determined based on qualifications and experience.
Note regarding the advertised pay range: The advertised maximum amount listed is the maximum salary a person can make while in this title/level over their career and not the maximum amount we are allowed to pay a new hire.
Career Progression: This position may be filled as an
IT Technical Support Analyst 2 or 3, determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.
How To Apply:
No Civil Service Test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the information section of the Current Job Opportunities page.
Information to support your eligibility for this job title must be included in this application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
Contact Information:
For further information about this vacancy, contact:
Tanisha Alexander
MHSD Human Resources Business Partner
tanisha.alexander@mhsdla.org
Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.
Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to
make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.
As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:
Insurance Coverage More information can be found at https://info.groupbenefits.org/
Parental Leave – Up to six weeks paid parental leave
More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx
Holidays and Leave – State employees receive the following paid holidays each year:
- New Year's Day
- Martin Luther King, Jr. Day,
- Mardi Gras,
- Good Friday,
- Memorial Day,
- Independence Day,
- Labor Day,
- Veteran's Day,
- Thanksgiving Day and Christmas Day.
- Additional holidays may be proclaimed by the Governor
State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.
Retirement – State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):
- Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
- Teacher's Retirement System of Louisiana (www.trsl.org),
- Louisiana School Employees Retirement System (www.lsers.net), among others
01
Have you completed twenty-four (24) semester hours in an information technology, computer science, engineering, mathematics, or business analytics field?
02
If you answered "yes" to the previous question, please type each course name, semester hours earned, and the accredited university. If you answered "no", type N/A. Example: CSC 1250 - Introduction to Programming - 3 hrs - LSU
03
Do you have experience in any of the following? Microsoft Windows 11 and Windows Server administration Microsoft Windows 11 and Windows Server administration Microsoft Active Directory (AD) administration Microsoft Office 365 cloud services administration Citrix Cloud and Citrix Virtual Apps and Desktops Windows Intune / Microsoft Endpoint Manager for mobile device management Cisco Call Manager VOIP platform administration Duo Multi-Factor Authentication administration Network fundamentals (TCP/IP, DNS, DHCP, LAN/WAN)
04
If "Yes" List which items you have experience in.
