IT Desktop Support Service Technician

The AME Group • Full-time • Niles, IL, US • 3d ago

Full-time Description

The AME Group – Where People Power Progress

The AME Group is a long-established Managed IT Service Provider supporting a wide range of clients and industries across the country. We focus on delivering quality IT solutions, strong customer service, and dependable technical expertise. We help businesses operate securely and efficiently—and we support our team with the tools and flexibility they need to succeed.

Working for a Managed Service Provider means exposure to a wide variety of technologies, clients, industries, and challenges. You won’t be stuck doing the same tasks every day, your skills grow because the work grows with you.

We are seeking a talented and experienced IT Desktop Support Technician to join our Vincennes team. Our ideal candidate will have a minimum of 2 years of hands-on experience providing desktop support in a corporate environment. This position provides support for our client base from our office located in Vincennes, Indiana.

Responsibilities

Provide front line technical support for end-users, addressing hardware and software and network related issues.
Install, configure, and troubleshoot desktop hardware, software, and other peripherals.
Ensure timely resolution of support tickets while maintaining a high level of customer satisfaction.
Document all technical support activities in ticketing systems

Requirements

2+ years of hands-on experience in IT desktop support.
Proficient in troubleshooting hardware and software issues in a Windows environment.
Experience with Active Directory, Microsoft office suite and other common business applications.
Azure experience a plus.
Strong communication skills and the ability to work with clients in a professional manner.
Ability to work independently and collaboratively in a team-oriented environment.
Adept at managing priorities and meeting deadlines.
Associate degree or relative certifications (CompTIA A+ certification)
Valid driver’s license and reliable transportation is necessary.
Must be able to lift up to 50 lbs.

Benefits

Competitive salary and benefits package
Professional development opportunities through our employee training program
Opportunity for growth and advancement
Positive and supportive work environment
HSA contributions plus quarterly company match
401(k)
Company-paid life insurance + voluntary coverage options
PTO starting on your hire date and additional sick time
Paid holidays

If you are a skilled IT professional seeking a new challenge and a rewarding opportunity with a dynamic company, we encourage you to apply.

This is a full-time position. Our normal business hours are Monday to Friday, 8 am to 5 pm.