- Promptly address and resolve hardware and software issues for bank personnel including, but not limited to:
- Installation, repair, and troubleshooting computer hardware and software for all areas of the Bank.
- Provide necessary “service desk” expertise in the Bank and to function as a technology resource for:
- Personal Computers/Multi-Function Printers
- Phone System (RingCentral)
- Local/Wide Area and Wireless Networks
- Telebanking System (IVR)
- Internet/Intranet Access
- Systems Training
- Bank used Applications, i.e.: Microsoft Office 365, ManageEngine, Deluxe Check Ordering, Publisher, Java, Adobe, Xperience, Synergy, Onboard, etc.
- Assist with maintaining ManageEngine Service Desk System:
- Maintain current hardware and software inventories;
- Enters Service Desk calls and resolutions to maintain a database of all activities;
- Produces reports as requested for audits or examinations.
- As directed by the Department Head and the Senior Technology Officer, supports the short-term and long-term technology objectives, plans, and priorities necessary to satisfy the company’s technology systems.
- Responsible for maintaining the level of understanding required to provide timely support of the installed hardware and software throughout the bank.
- Assist in technology projects, as required.
- Assist the Senior Technology Officer with higher level responsibility items including, but not limited to:
- Outside vendor personnel on hardware and software;
- Research and Development;
- Special Projects.
- Participate in Technology Department’s long-term and short-term goals and objectives including, but not limited to:
- Attends annual meeting to develop department on year plan;
- Attends monthly Employee Relations/Staff meetings to discuss and evaluate progress on meeting goals and objectives.
- Perform other duties as assigned or directed.
Supervisory Responsibility
This position does not have supervisory responsibility.
EDUCATION And EXPERIENCE
- Participant in Information Technology related studies or current college student.
- Associate or bachelor’s degree in information technology preferred.
Physical Requirements
- Valid Driver’s License.
- Ability to concentrate and perform responsibilities by maintaining a constant state of focus and mental alertness.
- Ability to lift up to 20 pounds (i.e., files).
- Ability to communicate in person, through email or via telephone with customers and staff members.
- Ability to sit or stand for an extended period.
- Specific vision abilities required by this job may include close vision and the ability to adjust focus.
