Company Description: Harmony Healthcare IT (HHIT) is a data management firm that moves and stores patient, employee, and business records for healthcare organizations. To strengthen care delivery and improve lives, vital information is preserved and managed by HHIT in a way that keeps it accessible, releasable, usable, interoperable, secure, and compliant.
HHIT has established core values for the workplace. This helps to maintain a culture of excellence and provides guidance in our daily work.
HHIT’s Core Values Are
- Do the right thing
- Be easy to work with
- Exceed expectations
- Serve humbly
- Never stop improving
Position Summary: The IT Analyst is responsible for providing outstanding IT support to internal and external customers and maintaining a stable workflow of in-house trouble tickets and IT related projects. This position is an in-person, in-office role. Primary Responsibilities:
- Maintain responsibility for the installation and troubleshooting of hardware and software, either in-person or remotely
- Analyze and resolve user hardware and software computer issues
- Provide training to team members where necessary
- Configure and deploy new hardware
- Respond to Help Desk requests
- Communicate system-wide technology issues in a timely manner
- Participate in on-call rotation
- Provisions and maintains M365 accounts and software
Required Skills/Abilities:
- Excellent communication skills both written and spoken
- Excellent organizational skills and attention to detail
- Team player
- Ability to install and maintain hardware and software
- Ability to understand various operating systems
- Knowledge of Microsoft Office products
- Ability to analyze, configure and repair various hardware
- Ability to solve hardware and software problems
- Excellent time management skills
- Ability to maintain strict confidentiality
- Drive to complete project work on time
- Ability to effectively prioritize and handle multiple tasks and projects
Education & Experience
- Bachelor’s degree in Information Technology or related field, or equivalent experience
- 2-3 years of direct experience in Information Technology
- Proficient in Windows, Linux
- Experience within Healthcare Industry preferred
Other
- Willing and ready to exemplify HHIT’s core values on a daily basis
- Responsible for protecting data entrusted to HHIT by customers or other parties by strictly adhering to HHIT’s data security and privacy policies and procedures, as well as HIPAA, PIPEDA and all other applicable law.
- Speaking and writing English is a requirement for this position
- Must be authorized to work in the United States
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
