Jr. Computer User Support Specialist x2

Seneca Resources Company, LLC • Contract • Portsmouth, VA, US • 1w ago

Position Title: Junior Computer User Support Specialist (Tier II)
Location: Norfolk, VA (Onsite)
Clearance Requirements: Active Top-Secret clearance (Can hold TS/SCI)
Position Status: Full-Time (Direct Hire)
Pay Rate: $51,000 annually

Position Description: We are seeking a motivated Junior Computer User Support Specialist (Tier II) to provide hands-on IT support in a mission-critical naval shipyard environment. This role supports a large enterprise user base and plays a key part in maintaining secure, reliable IT services that enable operational readiness.
The ideal candidate has strong technical troubleshooting skills, a customer-focused mindset, and experience supporting enterprise Windows and macOS environments in compliance-driven settings. This is an excellent opportunity for cleared IT professionals looking to grow their career in a structured, high-impact environment.

Key Responsibilities:

Provide Tier II desktop and service desk support for end users across Windows and macOS environments
Troubleshoot and resolve hardware, software, printer, and peripheral issues
Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint
Utilize remote support tools (RDP, SCCM, and similar technologies) to diagnose and resolve issues
Manage incidents and requests using ITSM/ticketing systems (e.g., ServiceNow, Remedy, Jira)
Perform Active Directory user account management, including provisioning, deprovisioning, and group access
Diagnose basic network connectivity issues (TCP/IP, DNS, DHCP, VPN)
Follow cybersecurity best practices, RBAC policies, and data protection standards
Deliver clear, professional communication and high-quality customer support in fast-paced environments
Support shift-based or on-call schedules, as required
Assist with remote and hybrid workforce support while meeting defined SLAs
Adhere to ITIL-aligned service management practices and contribute to continuous improvement

Required Skills / Education:

Associate degree in Information Technology, Computer Science, or a related field
Minimum 2 years of experience in a Tier II or equivalent IT support role
CompTIA Security+ certification (DoD 8570 compliant or equivalent)
Experience supporting users in an enterprise IT environment
Working knowledge of Windows, macOS, Microsoft 365, Active Directory, and common IT support tools
Strong troubleshooting, analytical, and problem-solving skills
Ability to work independently and collaboratively while managing multiple priorities

Preferred Qualifications:

Bachelor’s degree in Information Technology or a related discipline
CompTIA A+ certification
ITIL v4 Foundation certification
Microsoft 365 Fundamentals or Azure Fundamentals certification
Experience supporting government, DoD, or regulated environments

About Seneca Resources: At Seneca Resources, we are more than just a staffing and consulting firm—we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we connect professionals to meaningful work that drives career growth and long-term success.
Our consultants and contractors enjoy competitive compensation, comprehensive benefits (medical, dental, vision), 401(k) retirement plans, and the support of a dedicated team that advocates for them every step of the way.
Seneca Resources is proud to be an Equal Opportunity Employer and is committed to fostering a diverse, inclusive workplace where all qualified individuals are encouraged to apply.