Company Overview: Enable Dental provides on-site dental care, with a mission to offer compassionate, high-quality services to those who need it most. As a company that operates 100% mobile, we pride ourselves on maintaining a positive and collaborative work culture, where every team member contributes to the care we provide. We are seeking a Tier 1 Tech Support Specialist who will embody these values while offering excellent internal customer service to our decentralized workforce.
Job Overview: The Tier 1 Tech Support Specialist will serve as the first point of contact for internal IT support, focusing on providing excellent service to Enable Dental's remote and mobile teams. This role requires a proactive and customer-focused approach to resolving technical issues, configuring hardware, and ensuring smooth operations for employees across the organization. Success in this position means effectively troubleshooting issues, supporting user needs, and contributing positively to Enable Dental's collaborative work culture.
Requirements
Must live in Arkansas and be able to travel to Fayetteville area 10% of the time.
Provide Tier 1 support for employees using dental software tools and related platforms.
Respond to requests such as password resets, software installations, and basic troubleshooting for connectivity issues (VPN, mobile hotspots, etc.).
Troubleshoot application errors and manage device support (Windows laptops, mobile devices) to ensure minimal disruption to user workflows.
Set up new user accounts and ensure proper access to Enable Dental's essential SaaS applications and dental software.
Travel locally within Northwest Arkansas to pick up stored laptops and other hardware to ship(approximately 10% local travel required).
Configure and prepare laptops for shipment to new or remote employees, ensuring all required software is installed and systems are ready for use.
Utilize Remote Monitoring and Management (RMM) tools like NinjaOne to monitor and support remote devices.
Provide excellent internal customer service, ensuring a smooth and positive experience for employees when dealing with technical issues.
Collaborate closely with other team members to promote a collaborative environment where communication and teamwork are key to resolving technical challenges.
Maintain open, clear communication with end-users to ensure they feel supported and valued throughout the troubleshooting process.
Be available for minimal on-call duties to address urgent technical issues outside of standard business hours.
Qualifications:
Education Requirements: Bachelor's degree in information technology or related discipline (Preferred) Certifications:
CompTIA A+ (Preferred) ITIL Foundation Certification (Preferred)
Experience: 1-2 years of help desk or technical support experience Jira Service Management and Google WorkspaceRemote Monitoring and Management (RMM) tools such as NinjaOne or similar platforms
Managing and cloud-based identity and access management services, such as Azure Active Directory
Implementing and managing Multi-Factor Authentication (MFA) and Single Sign-On (SSO) solutions.
Supporting users in a decentralized or multi-location environment (Preferred)
Skills: Familiarity with dental software like Carestack (preferred but not required)
Basic understanding of Windows laptops, cloud-based SaaS applications, and mobile device troubleshooting
Effective communication skills with the ability to explain technical concepts in a clear, user-friendly manner.
Ability to thrive in a positive, collaborative culture, and contribute to a supportive team environment.
Remote Work Requirements: Reliable high-speed internet connection Dedicated workspace free from distractions
Benefits
Compensation: Base compensation $40,000 -$45,000 (depending on experience)
Benefits: Medical, Dental, Vision, 401(k), Life Insurance, Paid Time Off
