Infoverity is hiring an IT Analyst to support and improve our internal business applications and workflows. This role blends requirements gathering, process analysis/documentation, and hands-on application improvement—helping ensure our tools and data flows work well for end users while creating clear, durable documentation so knowledge isn’t trapped with a single individual.
You’ll work closely with stakeholders in Columbus and draft requirements for a global IT/development team across the US, Spain, and India. The scope includes our Business Work Management/PSA platform, Jira, data warehouse/reporting needs, and internal initiatives that use automation and AI to improve efficiency.
Salary Range: $60,000 - $70,000
What You’ll Do
Analyze and improve applications & workflows
- Evaluate current internal applications and processes; identify gaps, inefficiencies, and opportunities to optimize workflow and production
- Define and model improved “future state” solutions that satisfy both management and end users
- Help upgrade/enhance existing programs and configurations (with support from IT/development as needed)
Requirements & solution definition (global delivery)
- Lead discovery with stakeholders to capture business needs and translate them into:
o user stories / requirements
o acceptance criteria
o process flows and lightweight functional specifications
- Produce clear requirements packages that a distributed dev team can implement across time zones
- Support backlog refinement, prioritization, and release planning in partnership with IT leadership
Information engineering, data & cost awareness
- Support information engineering activities: definitions, data flows, integrations, and reporting requirements
- Partner with stakeholders on metrics and reporting needs; help connect operational needs to the data warehouse/reporting layer
- Incorporate basic cost/effort awareness into recommendations (e.g., “configuration vs. customization,” complexity, tradeoffs)
Documentation & knowledge capture (core expectation)
- Convert institutional knowledge into SOPs, runbooks, how-to guides, and “source of truth” documentation
- Maintain a lightweight internal knowledge base so processes are repeatable and onboarding is easier
- Create training materials and quick reference guides for end users as needed
Tools You’ll Work With (Examples)
- Business Work Management / PSA platform (work management, resourcing, time/expense, project financials)
- Jira (tickets, user stories, workflow hygiene)
- Data warehouse / reporting tools (requirements, definitions, validation)
- Automation/AI-enhanced internal workflows (documentation, adoption support)
Requirements
Required
- Bachelor’s degree (Information Systems, Business Analytics, Computer Science, Operations, or similar)
- Strong analytical and problem-solving skills; able to model processes and propose improvements
- Strong writing/documentation skills (clear, structured, usable artifacts)
- Ability to communicate effectively with both business users and technical teams
- Comfortable working with globally distributed teams across time zones
Nice to Have
- Internship/early experience in business analysis, systems analysis, or IT support for internal applications
- Familiarity with process mapping (Visio, Lucidchart, Miro) and/or basic modeling techniques
- Exposure to Agile concepts (user stories, acceptance criteria, backlog grooming)
- Basic data skills (Excel/Sheets; familiarity with SQL or BI tools is a plus)
Benefits
Highlights of our Benefits Package
- Infoverity's benefits program is designed to provide comprehensive, affordable, medical, dental, and vision coverage and support for you and your family. Infoverity employees pay only 15% of the cost!
- In addition to these benefits Infoverity is also proud to offer life and disability insurance, a wide-ranging EAP, and pet insurance!
- Infoverity offers a 401(k) plan with competitive employer contributions
- Donate to charitable endeavors? That's great! Infoverity matches a portion of your donations
- Infoverity provides ample opportunities for professional development and upskilling
- Infoverity offers flexible hours and hybrid/remote work
- Finally...Infoverity is a 100% Employee Owned company (ESOP)!
Infoverity is an equal opportunity employer. We celebrate diversity and are committed to fostering, cultivating, and preserving a culture of inclusion. We believe that our people are our most valuable asset. The collective sum of the individual differences, life experiences, knowledge, and unique capabilities that our employees invest in their work represents a significant part of not only our culture, but our reputation and achievement.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Infoverity are based on merit, qualifications, and business needs. We do not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship, or any other status protected by federal, state, or local law.
Reasonable Accommodation
Infoverity is committed to providing a barrier-free environment for all professionals. Consistent with applicable law, we provide reasonable accommodations to qualified applicants and employees with disabilities. If you need support or an accommodation to complete your application or participate in the interview process, please contact Human Resources at careers@infoverity.com.
