COMPUTER TECHNICIAN*

City of Riverside • Full-time • Riverside, CA, US • 1w ago

The Position

The City of Riverside is accepting applications for the position of Computer Technician* to fill one (1) vacancy in the Neighborhood Services Division of the Library Department. The eligibility list established may be used to fill the current and/or upcoming vacancies within this classification for up to six (6) months.

Computer Technician is a working title for this position. The actual job classification is Library Technician. Please click here to review the job description.

The Library Technician performs a wide variety of complex, technical, and advanced clerical library support duties relating to circulation, reference, cataloguing, and acquisitions. Incumbents perform a wide variety of duties associated with providing library service to the general public and may be assigned to specialized areas as necessary.

Work Performed

Duties may include, but are not limited to, the following:

Participate in and perform typical circulation and reference duties; assists, supports, and engages with customers at a public service desk; problem solve item records and patron accounts.
Assist with the implementation, maintenance, and management of the library's integrated library system and auxiliary technology tools; work closely with the analysts and branch management to maintain the integrity of the library's computer and cloud-based systems.
Assist with service to customers by answering information questions, giving directions and making referrals to professional staff; help patrons in locating materials, reserving materials, securing holds, and basic use of library equipment and computers; answer telephone inquiries and issue new and replacement library cards.
Explain library policies and regulations and respond to customer infractions according to department policy; collect overdue fines and fees.
Schedules and coordinates library schedule to ensure coverage and appropriate staffing; monitors events and participates in general technical and clerical tasks surrounding library programming.
Pack and unpack book bins for delivery between libraries; locate and process customer requested holds; perform miscellaneous problem solving, search for missing items, writing basic memos, processing mail, ordering supplies, mending books, and shelving materials; assist in cataloguing and processing of new materials.
Participate in the promotion of the library services through public relations, publicity, endorsement of library events, marketing, community awareness drives, fundraising, and other activities; acquires grants and other sources of funding; provides marketing and graphic design work.
Design, conduct and assist in a variety of instructional classes in the use of library technology and resources for children, teens, and adults; assist in the preparation of reading lists and bibliographies; prepare bulletin board displays.
Maintain various files and records; prepare reports on circulation, registration, book stock, and collection of fines; compile statistics and data, tally daily cash receipts, and prepare cash reports.
Demonstrate strong customer service skills and the ability to work with diverse groups.
Lead, train, and provide guidance to other Library staff when required.
Must be able to work irregular schedules including evenings and weekends.
Perform other duties as assigned.

Qualifications

Education: Associate degree from an accredited college or university with major course work in Library Technology, Computer Science, Social Sciences, Humanities, or Liberal Arts.

Experience: One (1) year of increasingly responsible library clerical or technology assistant experience.

Necessary Special Requirements

Possession of, or ability obtain, a valid appropriate Class “C” California Motor Vehicle Operator’s License.

Highly Desired Qualifications

Ability to work irregular schedules including evenings and weekends.
Experience in a technical capacity performing computer related support activities.
Experience implementing or assisting with new technology projects.
Experience deploying and managing computer systems.
A+ Certification.

Selection Process

Documents Required At The Time Of Application

Completed Employment Application
Completed Supplemental Questionnaire

FOR DIRECTIONS ON ATTACHING A DOCUMENT TO AN ON-LINE APPLICATION, OR GENERAL INFORMATION ON COMPLETING YOUR ON-LINE APPLICATION, CLICK HERE: (Application Guide).

Important Information On Scheduling Assessments

If you are selected to move forward in the assessment process, you may be required to self-schedule your appointment. You will be notified via email of your status and provided with self-scheduling instructions. Please check your email regularly following the closing date of this recruitment.

The selection process will begin with an employment application package screening, with the best qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. Those who successfully complete the selection process will be placed on the eligibility list for this classification.

Positions that require, or may require, a California Commercial Driver’s License are considered Safety Sensitive and are monitored by the U.S. Department of Transportation. Any candidate being considered for a Safety Sensitive position must submit authorization forms to the City immediately upon request to begin the pre-employment process.

It is the responsibility of candidates with a disability requiring accommodation in the assessment process to contact the Human Resources Department in writing to request such accommodation prior to the closing date of this recruitment.

Appointment may be subject to the successful completion of a pre-employment background investigation, drug screen, and/or medical/physical examination.

NOTE: The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards. Candidates may reapply when there is a posting to establish an eligibility list.

Educational Requirements

Proof of education listed in your application will be requested at the time of conditional offer. Acceptable documentation consists of transcripts or degree, if applicable, by the accredited U.S. college or university.

Education obtained outside the United States (US) require one of the following options:

An equivalency statement from an evaluation company certified by the National Association of Credential Evaluation Services (NACES) at https://naces.org/members/ or the Association of International Credential Evaluators Inc. (AICE) at http://aice-eval.org/members/.
An advanced-level degree from an accredited US college or university.

All applicants will be notified via e-mail or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

THE PROVISIONS OF THIS JOB ANNOUNCEMENT DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT.

Service Employees International Union (SEIU) - General Unit

The City offers an attractive benefits package, the central provisions of which are as follows:

Retirement for Classic Members - For employees hired after 1/1/2013 who are CLASSIC MEMBERS of California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12 and have not been separated from service from such agency for six months or more, the retirement benefit shall be 2.7 % @ age 55; 3-year final compensation. The required employee contribution is 8%. The City does not participate in Social Security; thus, employees do not bear this additional 6.2% expense.

Retirement for New Members - For employees hired 1/1/2013 or later and who ARE NOT a member of the California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12, or those who have been separated from a public agency which contracts with CalPERS or a reciprocal agency for six months or more, the retirement benefit shall be 2% at age 62; 3 year final compensation. The required employee contribution is 50% of the normal cost and is subject to change per CalPERS every fiscal year. The City does not participate in Social Security; thus, employees do not bear this additional 6.2% expense.

Health Insurance - The City offers six health insurance plans and contributes up to $1,687 per month for HMO plans (family coverage).

Dental Insurance - The City provides three dental insurance plans and contributes up to $85 per month.

Vision Insurance - The City provides vision coverage through Vision Service Plan (VSP) for employees and their dependents that are enrolled in medical coverage.

Life Insurance - The City provides and pays for term life insurance equal to $100,000. Additional Life Insurance is available and voluntary for employees and eligible dependents (up to $300k).

Deferred Compensation - The City contributes $50 a month with a minimum employee contribution of $12.50 per check. Participation in the deferred compensation plan is optional.

Leave Benefits - Includes vacation leave, sick leave, bereavement leave, and holiday benefits. Please refer to the SEIU MOU for specific details.

Flexible Spending Account - The City offers a Health Care and Dependent Care Flexible Spending Plan for optional participation.

State Disability Insurance - Automatic coverage administered by the Employee Development Department (EDD) of the State of California

Vacation Accrual – 0-4 yrs. = 80hrs, 5-9 yrs. = 120hrs, 10+ yrs. = 160 hrs.

For Other Special Compensation, Refer To The SEIU MOU.

For additional benefits information, please visit the following website: https://www.riversideca.gov/human/employee-hub/benefits/about-1

For part-time, benefitted positions the insurance and other benefits (leave accruals, holidays, etc.) are pro-rated based on ½ or ¾ time status.

01

Instructions: The information on the application and your responses to the following supplemental questions will be used to determine whether you meet the minimum and/or highly desirable qualifications for the position in which you are applying. Detailed responses must be provided for each question in order to ensure qualifications are properly considered.

(*Do not refer to a resume in lieu of completing the supplemental questions).

Employers listed on this questionnaire must also be listed and fully detailed in the work experience section of your application.

I understand.

02

Please indicate the highest level of education that you have completed.

Less than a High School Diploma or GED
High School diploma or GED
Some college (up to 59 semester units or 89 quarter units)
Associate's degree (60 semester or 90 quarter units)
Bachelor's degree (120 semester or 180 quarter units)
Master's degree
PhD

03

Have you completed major course work in Library Technology, Computer Science, Social Sciences, Humanities, or Liberal Arts.

No.
Yes.

04

How many years of increasingly responsible library clerical or technology assistant experience do you possess?

None.
Less than 1 year.
1 year or more, but less than 3 years.
3 years or more.

05

Do you possess, or have the ability obtain, a valid appropriate Class “C” California Motor Vehicle Operator’s License?

No.
Yes.

06

Do you have the ability to work irregular schedules including evenings and weekends.

No.
Yes.

07

Which of the following do you possess? (MARK ALL THAT APPLY)

None.
Experience in a technical capacity performing computer related support activities.
Experience implementing or assisting with new technology projects.
Experience deploying and managing computer systems.
A+ Certification.

08

Certification: I understand that I cannot update my application once it has been submitted. Therefore, I have fully completed ALL sections, provided full descriptions of my duties and responsibilities for each employer, and have fully answered ALL questions on the Supplemental Questionnaire. Do not refer to a resume or other documentation, as it will not be reviewed in lieu of completing the Supplemental Questionnaire. Note: Employers and/or experience noted on the Supplemental Questionnaire must also be included and fully detailed on the Application.

I understand.
Required Question

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