Job Title: IT Help Desk Specialist
Duration: 3-6 Month Contract
Location: Orlando, FL
Pay: $17-$18/hr
Requirements:
- 1+ year of related IT Help Desk experience
- Strong customer service experience
Job Description:
The Entry-Level IT Help Desk Specialist provides first-line technical support to end users by troubleshooting hardware, software, and network issues through phone, email, and in-person channels. This role is responsible for diagnosing problems, documenting resolutions, escalating complex issues to senior technicians, and ensuring excellent customer service throughout the support process. The specialist assists with workstation setup, software installation, account management, and routine system maintenance while following established IT procedures and security best practices. Ideal candidates are detail‑oriented, eager to learn, and able to communicate technical information clearly to users of all skill levels.
Compensation:
$17/hr to $18/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.
