Tier 1 IT Support Technician (Contract | 2–3 Months | Hybrid)
Dallas, TX
Pay rate: $19 - $21.75/hr. DOE
CornerStone Technology Talent Services (TTS) is seeking a hands-on Tier 1 IT Support Technician for a short-term contract engagement supporting end users and foundational IT operations. This role is ideal for someone who enjoys solving day-to-day technical issues, supporting users remotely, and assisting with onsite device and deployment tasks as needed.
Responsibilities
- Provide Tier 1 helpdesk and break/fix support for hardware, software, and workstation-related issues
- Support end users remotely using TeamViewer and assist onsite when required
- Help with device readiness tasks such as imaging, joining machines to the domain, and preparing equipment for deployment
- Assist with user account support and access issues, escalating higher-level changes as appropriate
- Perform basic network troubleshooting including connectivity checks and common command-line tools (e.g., ipconfig, ping, tracert, ipconfig /flushdns)
- Identify and report potential security concerns such as phishing attempts or suspicious endpoint behavior, escalating to senior IT resources for investigation and response
- Track and respond to incoming user requests through a structured intake process (shared mailbox and request form workflow)
Role Scope
- This is a Tier 1 support role focused on common issue resolution, triage, and end-user support
- Limited OS troubleshooting may occur, but complex driver or OS-level issues are escalated
- Networking is limited to basic connectivity troubleshooting; no DNS configuration or IP conflict resolution is expected
- Security expectations are focused on awareness and reporting, not incident response
Qualifications
- 1+ years of experience in Helpdesk, Desktop Support, or IT Support (or equivalent hands-on experience)
- Working knowledge of Windows OS support, basic installs/configuration, and general troubleshooting
- Familiarity with Active Directory for basic user support (password resets, account lookups, access troubleshooting)
- Understanding of TCP/IP fundamentals and basic network troubleshooting
- Experience using remote support tools (TeamViewer or similar)
- Strong communication skills and ability to manage multiple user requests with professionalism
- Comfortable working in a hybrid environment with occasional onsite support and deployments
Work Setup
- Hybrid role based in Dallas, TX
- Most support can be handled remotely, with onsite work required for projects such as device deployments, imaging, and new site support
- Contract duration: 2–3 months
CornerStone TTS connects specialized IT professionals with impactful opportunities and provides responsive support throughout the engagement.
