Back to Free Job Search

Desktop Support Specialist

RennerBrown • Contract • New York, NY, US • 2w ago

A motivated self-starter that can thrive in both a team environment and while working autonomously.
Buildings rapport with the team through technical proficiency, involving oneself in incidents or requests that are escalated or time sensitive.
Performs routine technical assistance and maintenance duties, such as deployment/installation, configuration and maintenance of computers and workstations, or Video Conferencing Support where required
Set an example for maintaining and updating ServiceNow Incidents and Requests, reviews open cases or other team members to help move things along and provide guidance where required.
Provides instruction and/or training to users on new or updated technologies
Actively participates in IT Asset Management; tracking of inventory and assets using ServiceNow and other toolsets
Participates in projects where required, confident to take the lead when required
Suggests projects or workflows that improve the Support teams’ ability to do their job
Learns and uses runbooks and technology frameworks
Problem solving skills: ability to think critically through a technical problem,
Actively seeks out the root causes of issues
Owns issues end to end
Strong interpersonal and communication skills, and can confidently engage with stakeholders
Becomes a subject matter expert in 1 or more technologies
Consistently delivers high quality work in a timely manner
Confidently interfaces with adjacent technology teams on complex problems or projects
Actively participates in meetings
Demonstrates excellent time management, sets expectations, and follows through on work
Suggests enhancements to business processes, best practices, or knowledge articles
Good working knowledge for several or all of the following systems:
MS Windows operating systems 10, 11
Windows Server 2012+, WAC
MS Azure,
ServiceNow,
Basic to advanced networking,
MS InTune,
iOS, Android
Active Directory,
Zscaler/VPN,
Powershell.
Cisco Webex or VoIP
Audio Visual technologies, Cisco, Logitech, Polycom
MS Office 365 (Word, Excel, PowerPoint),
Slack, Teams
Cloud Services such as Box or o365

Education Requirements: Bachelor’s Degree and 4 to 5 years’ experience
Other qualifications such as Microsoft role-based certifications, CompTIA or Google IT Support certificates are looked upon favorably.

Related Jobs

Senior Social Worker (FGP) - OB/GYN, MFM, Fetal Care

NYULMC • Full-time • New York, NY, US • $67.77k - $112.95k / year • 12h ago

12h ago

Senior Social Worker (FGP) - OB/GYN, MFM, Fetal Care

NYULMC • Full-time • New York, NY, US • $67.77k - $112.95k / year • 12h ago

12h ago

Senior Staff Engineering Manager - Applied AI

GEICO • Full-time • New York City, NY, US • $150k - $300k / year • 1d ago

1d ago

Senior Marketing Associate, Field and Event Marketing

Ridgeline • Full-time • New York, NY, US • $110k - $127.50k / year • 1d ago

1d ago

RN-Emergency Room (Full-time, Night, 7pm to 7:30am) $10,000 Sign On Bonus

CarePoint Health • Full-time • Bayonne, NJ, US • $75k - $95k / year • 1d ago

1d ago

RN-Emergency Room (Full-time, Night, 7pm to 7:30am) $10,000 Sign On Bonus

CarePoint Health • Full-time • Bayonne, NJ, US • $75k - $95k / year • 1d ago

1d ago

Growth Marketing Lead

F2 • Full-time • New York, NY, US • $120k - $150k / year • 1d ago

1d ago

Wholesale Sales Manager - Women's Division

Faherty Brand • Full-time • New York, NY, US • $120k - $135k / year • 1d ago

1d ago

Writer Editor GS-1082-12, FPL-12 (DE)

Federal Student Aid • Full-time • New York, NY, US • $75k - $95k / year • 1d ago

1d ago

SAP Marketing Development Lead

Accenture • Full-time • New York, NY, US • $68.30k - $218.80k / year • 1d ago

1d ago