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Desktop Support Specialist

London Approach • Full-time • Wilmington, DE, US • $55k - $60k / year • 2w ago

Location: Wilmington, DE (Onsite)

Compensation: $60,000 base salary + benefits

Employment Type: Full-Time, Permanent

We are seeking a Desktop Technical Support Specialist to provide hands-on IT support across a wide range of systems, devices, and applications. This role is ideal for a well-rounded IT support professional who enjoys being the go-to person for troubleshooting, user support, and day-to-day technology needs.

The right candidate is comfortable supporting end users in person, managing hardware and software issues, and working across desktop, network, and basic systems administration tasks.

Key Responsibilities

End-User & Desktop Support

Provide in-person and remote technical support for Windows-based desktops and laptops.
Troubleshoot hardware, software, and peripheral issues (printers, scanners, monitors, mobile devices).
Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
Resolve issues related to VPN, Wi-Fi, and basic network connectivity.

Systems & Account Administration

Create, modify, and disable user accounts in Active Directory and Microsoft 365.
Assist with password resets, group permissions, and access provisioning.
Support endpoint security tools, antivirus, and patching processes.
Assist with onboarding and offboarding of employees, including equipment setup and access provisioning.

Hardware & Asset Management

Image, deploy, and maintain desktops, laptops, and mobile devices.
Track IT assets and inventory.
Coordinate hardware repairs and replacements as needed.

IT Operations & Collaboration

Escalate complex issues to senior IT or vendors when appropriate.
Document issues, solutions, and procedures in the ticketing system.
Assist with basic server, backup, or network support tasks as exposure allows.
Participate in IT projects such as upgrades, migrations, or office moves.

Required Qualifications

2–5 years of experience in Desktop Support, IT Support, or Help Desk roles.
Strong working knowledge of:
Windows 10/11
Microsoft 365 / Office 365
Active Directory
Basic networking concepts (TCP/IP, DNS, DHCP)
Hands-on experience supporting end users in an onsite environment.
Excellent communication and customer service skills.

Preferred Qualifications

Exposure to:
Microsoft Intune or other endpoint management tools
Azure AD / Entra ID
Basic server or virtualization environments
IT certifications such as CompTIA A+, Network+, or Microsoft certifications.
Experience supporting small to mid-sized organizations.

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