We are seeking a full time, on site Help Desk Technician based in Phoenix, AZ. You'll join out IT team working 5 days a week at our Phoenix office, supporting our user community by troubleshooting hardware, software, and network issues. This role is hands on, customer facing, and ideal for someone who thrives in a fast paced, in person environment. You would be the go to tech hero for our organization, making a real impact by resolving issues, improving user productivity, and helping shape our internal tech culture. You'll gain experience across a broad range of technologies, work alongside senior IT staff, and develop valuable skills in a stable, growing company that encourages certification and advancement. Being on site means you'll build strong relationships, get immediate feedback, and be highly visible to leadership.
Required Skills & Qualifications
- 1-3 years of technical support experience in an on site environment
- Proficient with installing/configuring Windows and/or macOS systems
- Strong customer service skills and ability to communicate clearly with non technical users
- Familiarity with basic networking and peripherals
- Ability to prioritize tasks, manage multiple tickets simultaneously, and meet SLAs
Desired Skills and Experience
- Associate’s or Bachelor’s degree in IT, Computer Science, or related field.
- Experience with enterprise ticketing systems (ServiceNow, Jira, Zendesk).
- Familiarity with Active Directory, remote support tools, mobile device management (MDM).
- Basic scripting/automation (PowerShell, Bash) or willingness to learn.
- Experience working in a 24×7 environment or performing after-hours support as needed.
- Additional certification such as CompTIA Network+, Microsoft 365 Administrator, or ITIL Foundation.
Tech Breakdown
- 40% – Desktop & laptop OS (Windows 10/11, macOS)
- 20% – Office productivity tools and common applications
- 15% – Network/Connectivity (WiFi, VPN, printing)
- 15% – Ticketing & remote support tools (ServiceNow, Jira, TeamViewer)
- 10% – Hardware peripherals & mobile device support
Daily Responsibilities
- 50%: Serve as first-line technical support for end-users — respond to tickets, solve hardware/software/network problems, document solutions, and escalate when needed.
- 20%: Install, configure, and maintain desktops, laptops, peripherals, and mobile devices.
- 15%: Assist with network connectivity issues, access rights, and user account setups/deactivations.
- 10%: Maintain the help desk knowledge base — update documentation, share best practices, and train users on common tools.
- 5%: Participate in IT projects (e.g., hardware roll-outs, software upgrades, office moves) as directed by senior IT team.
The Offer
- Bonus OR Commission eligible
You Will Receive The Following Benefits
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Posted By: Isabella Sweet
