Human Intuition. Machine Intelligence. Relentless Exploration.
Exceptional trading emerges where human intuition meets frictionless experimentation. Our platform and processes enable traders to rapidly investigate ideas, identify emergent patterns, and convert insights into live strategies. This synthesis creates a flywheel of discovery — the key to our pursuit of excellence.
The Role
As an IT Support Engineer, you will be a critical part of the team that powers our firm’s productivity. Your mission is twofold: to provide world-class, responsive technical support to your colleagues, and to
contribute to the ongoing effort to automate, streamline, and improve our internal IT systems. This is a role for a curious problem-solver who is passionate about technology and wants to build a foundation in IT engineering, not just support.
Responsibilities
- Contribute to Automation: Assist the team in identifying recurring issues and manual tasks, and use scripting and automation to help build permanent solutions.
- Provide World-Class Support: Serve as a primary point of contact for resolving a wide range of technical issues, delivering exceptional in-person and remote support to end-users.
- Administer Core IT Systems: Support and administer our core SaaS and on-premise platforms, including Microsoft 365, Active Directory, Jira, and other business-critical tools.
- Support the Asset Lifecycle: Assist with hardware provisioning, deployment, and inventory management, ensuring all company assets are accurately tracked and maintained.
- Ensure a Seamless Onboarding Experience: Configure and deploy new user devices and accounts, ensuring every new hire has a smooth and productive start.
- Maintain High-Quality Documentation: Contribute to and maintain clear, concise technical documentation for both our internal IT procedures and for end-user guidance.
You Bring
- Experience: You have 1–3 years of experience in an IT support or desktop support role, preferably in a fast-paced environment.
- Technical Skills:
- Strong proficiency in supporting and troubleshooting both Windows and macOS environments.
- Hands-on experience with Active Directory, Microsoft 365, and a modern ticketing platform (Jira preferred).
- A strong interest in or basic experience with scripting (e.g., Python, PowerShell, Bash) to automate tasks.
- A solid understanding of computer hardware (laptops, desktops) and networking fundamentals (routing, switching, DNS, DHCP)
- Ideal Profile:
- You have a customer-first mindset and a genuine desire to help your colleagues solve problems with patience and empathy.
- You are a curious problem-solver who is eager to find root causes, not just quick fixes.
- You possess excellent communication and documentation skills.
- Physical Requirements: Ability to lift and move equipment up to 50 lbs.
We Offer
At our firm, our people come first. We are committed to building a culture of collaboration, where we support each other through challenges and celebrate our collective successes. We believe that the strength of a modern workplace lies in its diverse workforce—diverse in ideas, cultures, and experiences. We actively foster this environment and take pride in being an equal opportunity employer.
In compliance with New York City’s Pay Transparency Law, the anticipated base salary for this role ranges from
$75,000-$100,000 annually, based on experience and qualifications. Please note, this range excludes other components of total compensation, such as bonuses.
We offer competitive compensation packages, 401k matching, gender-neutral parental leave, and comprehensive medical, dental, and vision insurance. While we value flexibility, we believe that in-person collaboration is key to solving complex challenges, which is why we require employees to be in the office 4 days a week. In-office perks include lunch stipends, fully stocked kitchens, happy hours, and a great location with amazing colleagues.
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