Primary Objective
To evaluate and administer current and potential technology solutions and proposed changes. Lead the design, acquisition and/or configuration of new technology, upgrades, and modifications.
CITY VALUES & EXPECTATIONS
- Models and contributes to a positive work environment, culture of communication, engagement and safety
- Communicates effectively and respectfully with employees and the general public, including but not limited to those of diverse racial, ethnic, religious and socioeconomic backgrounds
- Works cooperatively as a member of a team; develops and maintains effective working relationships with diverse coworkers and community members; consistently brings a high level of self-awareness and empathy to all personal interactions
- Embrace the City’s shared values and contribute towards accomplishing the City’s vision and goals by being creative, innovative, continuously learning, and communicating clearly.
Examples of Duties
- Escalation point for support requests and help desk tickets
- Assists with taking support calls and service requests as needed
- Helps gather requirements for on-prem and cloud infrastructure and application implementation
- Performs routine maintenance and upgrades for Windows operating system
- Participates in troubleshooting and support of Active Directory, Printing, Phone and application infrastructure
- Monitors systems, identifies problems, and analyzes potential fixes
- Participates in problem management activities such as issue resolution and root cause analysis
- Coordinates account creation/maintenance/rights assignment with Systems Administrators and System Engineer
- Supports network services (such as DNS, DHCP, Identity, VPN, and sign-on)
- Coordinates application deployment/support with Application Administrator II
- Contributes to documentation and support procedures
- Participates in planning, testing and implementation of upgrades
- Adheres to departmental developed best practices
- Acts as an escalation point for the team
- Available for after-hours support as needed
- Performs other duties as apparent or assigned
Knowledge, Skills, & Abilities Required
- Ability to work on assignments with little to no technical direction
- Ability to independently research solutions
- Ability to learn new technologies quickly
- Excellent communication and client support skills
Minimum/Desirable Qualifications
MINIMUM QUALIFICATIONS
- Associates degree in Information Technology or related field, or at least three years of System/Application Administration or Help Desk experience
- Two years of System/Application Administration or Help Desk experience
- Strong writing and documentation skills
Desirable Qualifications
- Microsoft Certified Professional (MCP)
- CompTIA server certifications
- Basic Scripting Knowledge
- Experience in datacenter configuration, build and maintenance
- Experience in Cloud based infrastructure (AWS, GCP, or Azure)
- Experience with automated computer deployment, help desk, and/or technology inventory management systems (e.g., LANDESK, SCCM)
Supplemental Information
Supervision Of Others
This position does not supervise others.
Anticipated Hiring Range: $40.75 – $4 3.22 Hourly
2025 Full Salary Range: $40.75 – $54.32 Hourly
Full-Time; Non-Exempt; Non-Union; Benefits Eligible
The City of Bloomington is an Equal Opportunity Employer and is committed to creating a diverse workforce that reflects the community we serve. Applicants who are black, indigenous or persons of color are encouraged to apply. We also encourage women, veterans, members of the LGBTQIA community, and individuals with disabilities to apply.
The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change
Benefits
Benefits for regular, full-time employees of the City of Bloomington (with the exception of 24 hour firefighters and 24 hour fire fighter/paramedics) include the following:
- 10 days paid vacation per year
- 13 days paid personal leave per year
- 13 paid holidays per year
- 12 weeks paid parental leave
- Employee health and dental insurance
- Paid employee life insurance
- Paid employee disability insurance
- Employer/employee paid pension
- Deferred compensation
- Tuition assistance program
- Health club membership reimbursement
- Flexible spending account
- Employee Assistance Program
- Other optional benefits
- Great suburban location, on bus line
- Free employee parking
- (Union contracts may vary from the above list.)
01
The City of Bloomington (City) is asking you to supply information (data) as part of your application for employment with the City. The Minnesota Government Data Practices Act (MGDPA) classifies this data as private data about you. The law does not require you to provide the data and there is no legal consequence for refusing to provide the data. However, if you do not provide the requested data, the City may not have enough information to consider your application and you may not move forward in the selection process. If you do provide the data, City employees and its agents may have access to your private data if their work assignments reasonably require access. The hiring manager or supervisor, human resources employees, and members of an interview panel, which may include non-City employees, will have access to some of your private data during the application and selection process. State or federal law or a court order may allow others to have access to your data also. The City will not disclose any of your private data to any member of the general public without your permission. The MGDPA classifies the following information as public data about applicants: veteran status, relevant test scores, rank on eligible list, job history, education and training, and work availability. If you are a finalist for the position, your name is also public. A "finalist" is a person the City selects for an interview. Do you agree to supply the data the City is requesting as part of your application for employment?
02
This is a reminder that you should check your Spam/Junk folder as emails from the City of Bloomington might end up being received in those folders and not your inbox.
Please note that the City won't send out communications until after the job posting has officially closed unless the posting clearly states otherwise. Please acknowledge that you have read and understood this informational message.
03
I understand that in order for my application to receive every consideration in the selection process, I must complete the following supplemental questionnaire completely for this position.
Attaching a resume is NOT a substitute for completing an answer. If a question is answered by the statement "See Resume", the question will be treated as if there is no answer. The information I provide will be reviewed and used to determine my eligibility to move forward in the selection process. Unanswered questions, incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. If the supplemental question is not applicable to you, please indicate N/A.
I have read and understand the above instructions regarding supplemental questions.
04
Did you read and review the Working Conditions and Physical Demands checklist and the Remote Work availability? Once you click on the link
05
The advertised wage for this position is $40.75 - $43.22 hourly, depending on qualifications. If selected, would you be willing to accept a starting wage in this range?
06
Please indicate your highest level of education completed.
- High School or Equivalent
- Associate Degree in Information Technology or related field
- Bachelor's Degree in Information Technology or related field
- Master's Degree or Higher in Information Technology or related field
- Degree in another field
- Not Applicable
07
If you indicated you have post-secondary education, please summarize coursework or list degree earned, area of study, name of institution and dates you attended. If not applicable to you, indicate N/A.
08
How many years of work experience do you have as a System/Application Administration or Help Desk?
- Less than 2 Years
- 2 Years
- 3-4 Years
- 5+ Years
- Not Applicable
09
If you indicated you have work experience as a System/Application Administration or Help Desk, please summarize your experience including Job Title, place of employment, and relevant job duties. If not applicable, indicate N/A.
10
Do you have experience writing documentation and support procedures?
11
If you indicated you have work experience writing documentation and support procedures, please summarize your experience including Job Title, place of employment, and 1-3 relevant example(s). If not applicable, indicate N/A.
12
Are you a Microsoft Certified Professional (MCP)?
13
If you indicated you are an MCP, please summarize coursework, area of study, name of institution and dates you attended. If not applicable to you, indicate N/A.
14
Do you possess CompTIA server certifications?
15
If you indicated you possess CompTIA server certifications, please summarize coursework or list degree/certification earned, area of study, name of institution and dates you attended. If not applicable to you, indicate N/A.
16
Do you possess basic scripting knowledge?
17
Do you possess experience in datacenter configuration, build and maintenance?
18
If you indicated you have work experience in datacenter configuration, build and maintenance, please summarize your experience including Job Title, place of employment, and relevant job duties. If not applicable, indicate N/A.
19
Do you possess experience in Cloud based infrastructure (AWS, GCP, or Azure)?
20
If you indicated you have work experience utilizing Cloud based infrastructure, please summarize your experience including Software Name, Level of Experience, and relevant work tasks when using software. If not applicable, indicate N/A.
21
Do you possess experience with automated computer deployment, help desk, and/or technology inventory management systems (e.g. LANDESK, SCCM)?
22
If you indicated you have work experience in automated computer deployment, help desk, and/or technology inventory management systems, please summarize your experience including Job Title, place of employment, and relevant job duties. If not applicable, indicate N/A.
23
Do you fluently speak a second language, in addition to English, that has a recognized presence in the community? Recognized prevalent languages in the City of Bloomington are Spanish, Somali, Vietnamese, Chinese Mandarin, and Cambodian [Khmer]. Fluent means you can sustain a conversation, demonstrate intelligible pronunciation which doesn't interfere with understanding, and communicate at informal and some formal levels.
- Spanish - FLUENT
- Somali - FLUENT
- Vietnamese - FLUENT
- Chinese Mandarin - FLUENT
- Cambodian [Khmer] - FLUENT
- I am not FLUENT in those languages or I am FLUENT in another language
24
If you indicated you speak a language other than English that you are FLUENT in, please list the language(s) and years spoken. If not applicable, please indicate N/A.
25
This Question Is To Determine Your Status As a Veteran Under The Veteran's Preference Statute, Minnesota Statutes, 43A.11. Please Check The Statement Below Which Best Describes Your Current Veteran's Status
- I am not a Veteran
- I am a Veteran who served more than 180 consecutive days and received an Honorable Discharge or Separation
- I am the spouse of a deceased Veteran who served more than 180 consecutive days and received an Honorable Discharge or Separation
- I am a disabled Veteran who served more than 180 consecutive days and received an Honorable Discharge or Separation
- I am the spouse of a disabled Veteran who served more than 180 consecutive days and received an Honorable Discharge or Separation and is unable to use the preference due to the disability
26
If you are a Veteran and achieve the minimum passing rating, do you wish to apply your veteran's preference bonus points? If you answer yes, you MUST complete the City of Bloomington's Veteran Preference Questionnaire (
Required Question
