Annual Salary - $52,308 - $56,136
The Rutherford County Sheriff's Office is seeking a skilled and customer-focused IT Technician to join our team. This position provides front-line technical support for 24/7 critical systems used across public safety and county operations. If you enjoy troubleshooting, hands-on technical work, and supporting a mission-driven environment, we encourage you to apply.
About The Role
The IT Technician performs technical work involving the installation, maintenance, and troubleshooting of computer hardware, software, networking, and related systems. This position responds to work orders, supports end users, and assists with technology used throughout the Sheriff's Office and county facilities.
Key Responsibilities
- Provide first-line technical support via phone, ticketing system, email, and in-person assistance
- Install, configure, update, and maintain Windows 10/11 workstations, laptops, tablets, and peripherals
- Support and troubleshoot hardware, software, network, and printer issues
- Operate and assist with computer systems, servers, printers, multi-function devices, telephony, switches, access points, scanners, external storage, and more
- Install, terminate, and test network cabling throughout facilities
- Maintain Active Directory accounts, group memberships, password resets, and workstation joins
- Assist users with Microsoft 365 applications including Outlook, Teams, OneDrive, and MFA
- Follow established IT procedures for imaging, provisioning, asset tracking, and software licensing
- Perform basic network diagnostics (IP addressing, DNS, DHCP, VPN, Wi-Fi)
- Use PowerShell, Terminal, or Command Line for routine tasks
- Support in-car systems, MDTs, patrol workstations, and shared kiosks
- Assist with mobile device management (iOS/Android), device enrollment, and security policies
- Maintain compliance with CJIS Security Policy for handling Criminal Justice Information
- Log work performed, update documentation, and follow helpdesk best practices
- Assist with inventory management, hardware lifecycle, and preventative maintenance
- Visit Sheriff's Office and county sites to provide onsite technical support
- Participate in on-call rotation or after-hours support when needed
Minimum Qualifications
- Vocational/Technical degree (or currently enrolled) in Information Systems, Computer Operations, Networking, or related field
- One (1) year of IT experience in computer operations, maintenance, or PC troubleshooting
- Equivalent education/experience combinations may be considered
- Valid Tennessee driver's license required
- Ability to work scheduled hours, site visits, and on-call rotations
