Information System Specialist

Expeditors • Full-time • Memphis, TN, US • 1d ago

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

What does an Information System Specialist do?

Support the local branch and potentially other districts within our region with software, hardware, systems, servers, helpdesk, cybersecurity, and so much more.

IS Specialist Duties And Responsibilities

Support the end users on incidents logged in our online ticket system or help with regional requests
Support basic level Windows server and Unix
Take care of hardware installation (PC, Server, Laptop, Printer), IT budget, Inventory and procurement
Support on network issues (LAN, WAN, Wi-Fi)
Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service)
Train branch management on system architecture, data management, retention and reporting, and other available IT tools to improve processes, productivity and customer service
Basic Branch Technical Support such PC, LAN, Expeditors Software and systems administration & troubleshooting, in addition to global, regional and branch project implementation
On call for after-hours IS issues and prepared to travel and support other offices in the network
Server room maintenance and administration (including backups)
Automation & Innovation (including PowerShell)
Procurement, Asset management, and Inventory
Audio/visual equipment maintenance and troubleshooting
Telecom administration and maintenance
Administration of Expeditors Proprietary Applications
Administration of 3rd Party Systems
Capacity utilization and planning
Helpdesk administration
Training
Disaster recovery & high availability
Cybersecurity
Other duties as needed and assigned

Qualifications

A successful candidate will exhibit:

Effective written and verbal communication skills in English
Time management and task prioritization (including project work)
Collaborative mindset
Knowledge of latest technologies and industry trends
Commitment to company policies and controls
Customer service skills
24-hour availability for after-hour incidents & implementations
A sense of urgency

Desired Technical Experience:

Windows PC troubleshooting, maintenance, and deployment
Printers/copiers
Networking fundamentals (LAN/WAN), Including warehouse RF setup and configuration
Windows Server Administration (including AD and Group policies)
Linux Server Administration (fundamentals)
Virtualization
Remote administration
Mobile devices (iOS/Android)
Cybersecurity

Preferred Education and Experience: