Manager, Clinical Information Systems
Experience Mid-Level
Location Stamford, CT or Remote
Area Network Information Systems
Business Cohen Veterans Network, Inc.
Status Full Time - Exempt
Job Grade 05
A Career with Cohen Veterans Network, Inc
At Cohen Veterans Network, we seek to improve the quality of life for veterans, including those from the National Guard and Reserves, active duty, and their families. CVN works to strengthen mental health outcomes and complement existing support. Our vision is to ensure that every veteran, active-duty service member, and family member is able to obtain access to high-quality care that enables them to lead fulfilling and productive lives. The Cohen Veterans Network, Inc., is a not-for-profit philanthropic organization (a registered 501c3 Private Foundation).
What you'll do
We are looking to add a Clinical Information Systems Manager to our team. Under the direction of the Senior Director of Network Information Systems, you will play a key role in the advancement of the veterans' mental health care by providing system administration, report analysis, training, and support for CVN's network-wide Electronic Health Record (EHR) and data reporting systems. Specifically, you will:
Clinical Information Systems Administration
- Serve as a super user for various clinical information systems, including EHR, patient portals, digital front door platforms, ambient listening tools, and more
- Create and maintain documentation for user guides, processes, policies, system configuration, and help related materials for end users
- Support the implementation of the EHR and supporting clinical systems in new clinics, including initial setup, configuration, integration testing, end user training, go live support, and ongoing support thereafter
- Work with clinical information system vendors and other CIS team members on future system development, such as testing of new or changed functionality, upgrades to software, updates to workflows, new versions of forms, etc.
- Collaborate across departments for various CIS initiatives and projects to include new system implementations, system build, testing and validation, communication, vendor development, etc., that align with network priorities
- Champion innovation by identifying opportunities for process improvement, leveraging existing and emerging technologies that support data driven decision making across the care delivery systems
- Lead validation of network wide of dashboards and develop reporting analyses to ensure accuracy, consistency, and clinical trends to support data driven decision making and enhancing quality of care across clinics
- Stay abreast of EHR and supporting system functionality and available enhancements, work with team to assess and implement tools and processes that further organizational goals
- Perform miscellaneous job-related duties as assigned
Clinical Information Systems Clinic Support
- Act as the primary point of contact for up to five clinics, supporting their clinical systems environment and data reporting needs.
- Provide technical support and troubleshooting for clinical staff via a Help Desk ticketing system, ensuring timely and consistent resolution of system issues.
- Generate standard cadence of reports on key performance indicators and quality assurance initiatives such as access, utilization, outcomes, etc.
- Develop ad-hoc reports for grant reports, board presentations, or marketing materials
- Communicate any system developments, upgrades, or changes that may impact day to day processes in EHR and other clinical systems
- Participate in regular meetings with clinic staff regarding data compliance and clinical information system functionality
- Deliver onboarding training and supporting resources for all clinic staff on clinical systems, data collection processes, and compliance requirements.
- Provide refresher training and system updates as needed to ensure consistent user proficiency.
- Serve as the administrator for the Relias Learning Management System platform; managing user accounts
- Participate in monthly Clinical Support Team meetings alongside the Central Office and contribute to all necessary CST reports, clinic performance reviews, etc.
What's required
- Bachelor's Degree in a related field or equivalent experience
- At least 3+ years of experience
- Experience with Electronic Health Record Systems required
- Strong proficiency with Microsoft products
- Excellent written and oral communication skills
- Experience with privacy and security practices, including HIPAA
- Experience working in behavioral health or community health systems a plus
- Veteran, Military Spouse, or experience in the veteran community a plus
- Moderate level of travel required (30%)
- Comfort working collaboratively and independently in a fast paced environment
- Strong proficiency with reporting and data analysis with attention to detail and accuracy
- Self-starter mindset who is resourceful, proactive, and meets deadlines with minimal supervision
- Solution oriented approach, capable of navigating complex challenges and relationships with professionalism and a positive attitude
- Excellent interpersonal skills, with the ability to build strong working relationships across all levels of the organization
- Adaptability and creative thinking in a rapidly changing environment, with the ability to approach evolving tasks and problems with flexibility and innovation
- Strong presentation and training skills, with the ability to engage small to mid sized groups of varying skill levels, both virtually and in person
- Continuous learning mindset and eager to stay current with emerging trends, tools, and best practices in the field
We take care of our people
- Fully paid health care benefits
- Substantial PTO and sick leave
- Mental and physical wellness programs
- Support a diverse, equitable and inclusive culture which empowers our people to be who they are, contribute their unique perspectives and make a difference in the lives of who we serve
- Professional learning and development opportunities
- Company teambuilding events
- This role is also anticipated to be eligible to participate in an annual bonus plan.
- A laptop and additional computer equipment will be provided to you by the company
- A 401(k) savings program with an employer match and more
The programs and initiatives of Cohen Veterans Network are staffed by talented individuals who have the passion, drive, and skills necessary to fulfill our mission. CVN is an Equal Opportunity Employer, appreciates and values individual differences, and welcomes diversity in its broadest definition. We are committed to promoting an inclusive organizational environment of dignity and respect.
The annual base salary range for this role is $77,500 - $95,000 (USD) , which does not include discretionary annual bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.
This position requires access to Protected Health Information (PHI) in order to carry out identified job responsibilities.The type of PHI to which this position will have access, and any conditions on such accessmust be approved and documented prior to receiving such access.
