Based in Hollywood, FL, Sintavia, LLC designs and additively manufactures critical components for the Aerospace, Defense, & Space industry.
We are seeking a career-minded individual for the position of IT Operations Analyst, preferably someone who is looking for long-term growth and potential. In addition to the job description below, candidates must possess strong customer service skills, an eye for detail, and the ability to multi-task at a quick pace. Being a team player is a must!
SUMMARY: Specializes by platform or application and is responsible for performing all operational processes and procedures, ensuring that all IT services and infrastructure meet operational goals.
DUTIES AND RESPONSIBILITIES:
- Analyze and provide solution to low complexity and routine computer issues
- Work together with vendors to aid repairs of hardware, i.e., printers, laptops, and desktops
- Responsible for the definition, design, implementation, and maintenance of support infrastructure for application solutions
- Oversee the Incident, Problem, and Change management processes
- Identify incident trends; recommend and implement improvements to reduce volume
- Prepare SOP (Standard Operating Procedures) for the daily maintenance of applications and underlying systems
- Keep Operations team up to date with new implementations and technologies
- Establish clear communication channels for feedback from customers, peers, and cross functional teams
- Identify new solutions for improved processes, as well as develop cost/benefit analysis for business solutions
- Make certain that technology solutions adhere to quality standards
- Collaborate with the project teams to review or inspect work to guarantee their quality
- Assist in other tasks as required
QUALIFICATIONS:
- Bachelor's degree (B.A.) from four-year college or university; or two years related experience and/or training; or equivalent combination of education and experience.
- Demonstrated ability to balance department efficiency and service excellence.
- Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively.
- Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with teammates at various levels across the company and customers.
- Demonstrated ability to work well with cross-functional groups.
- Self-motivated, able to multi-task, and detail oriented.
- Strong organizational, analytical, problem-solving and decision-making skills.
- Able to maintain a professional demeanor and a polished professional appearance.
Background checks will be completed on all candidates considered for hire.
REQUIREMENTS:
- Working knowledge of systems architectural concepts and methodologies; infrastructure platforms and their application; business processes, process analysis/management, and IT requirements and IT managed services
- It is also important that they can manage Critical Incident and Change Management SLA’s with Service Provider, and can also manage and implement process improvements in NOC/SOC (network/security operation center)
- Working knowledge of networking; can write Technical Specs and provide Level1 application Support (Client/Server)
- Must have the required technical skills to identify system problems, as well as seek out ways to improve processes
- Must be able to learn procedures quickly and be a team player
- Easily adapt to new organizations / technical environments
- Ability to handle and prioritize multiple tasks
- Project management on small to medium projects
- Must be able to perform a variety of routine tasks and demonstrate a good working knowledge of equipment, procedures and working with common hand tools
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Frequently required to sit, walk, stand, bend, stoop, kneel or crawl
- Continually utilize visual acuity to operate equipment, read
- technical information, and/or use a keyboard
- Frequently required to lift/push/carry items up to 50 pounds
- Work on Specialized equipment
WHY SINTAVIA:
We offer a comprehensive compensation and benefits package and the tools you will need to be successful, including:
- Medical, dental, and vision plans after 30 days
- Paid PTO and holiday
- Paid life and long-term disability insurance
- 401(K) retirement plan and matching program
We provide a safe, fun, exciting and collaborative workplace, where growth and advancement opportunities abound.
Sintavia is an equal opportunity employer and a drug free workplace.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
