We’re seeking a Manager of IT Operations Service and Support to lead our IT support services, including the service desk, end-user support, and IT asset lifecycle management. This role will oversee hardware and software procurement, vendor management, and ensure exceptional IT service delivery across the organization.
Key Responsibilities:
- Lead IT service desk and support teams; drive operational excellence and user satisfaction
- Manage IT hardware and software procurement, licensing, and inventory
- Oversee incident, request, and problem management using ITIL best practices
- Maintain service SLAs and lead continuous improvement initiatives
- Collaborate with cross-functional teams to align IT support with business goals
- Monitor vendor performance and ensure contract compliance
What You Bring:
- 8+ years of IT operations or support experience; 3+ years in leadership
- Experience managing IT asset procurement and lifecycle
- Strong knowledge of ITSM tools (e.g., ServiceNow, Jira) and ITIL framework
- Excellent communication, leadership, and vendor management skills
- Bachelor's in IT, Business, or related field (Master’s or certifications a plus)
Why Join Us?
- Impactful leadership role in a growing IT organization
- Competitive compensation and benefits
- Opportunities for innovation and automation
- Collaborative and inclusive culture
Unifi Aviation, LLC. is an Equal Opportunity Employer.
