TITLE: Break Fix Tech
LOCATION: Birmingham, AL
ANTICIPATED DURATION: From 01/26/2026 to 01/26/2029
Responsibilities:
- Provide onsite technical support focusing primarily on end-user devices (computers, printers, tablets, cellphones, radios, CISCO phones, video walls, conference rooms, etc.) and specialized systems M-F with 24/7 on-call support.
- Provide onsite technology support for the existing Distribution Control Center.
- Collaborate with other TO personnel to provide support, including after-hours as needed, for storm-related and critical 24/7 business operations.
- Manage implementation of OS and system patches/updates to minimize impact on operations.
- Escort vendors on-site and ensure NERC/CIP compliance.
- Provide consulting, including technology needs assessments, potential solutions, and automation opportunities.
- Work with the business and other TO departments for incident and problem resolution.
- Identify opportunities to educate business partners on leveraging the use of technology more effectively.
- Provide project management, planning, coordination, and technical support during project implementations.
- Build relationships with key business partners and act as a liaison between the business and TO.
- Partner with TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups to form a dedicated support team.
- Consult with business partners to ensure understanding of technology costs of TO products and services for budgeting and billing purposes.
- Provide technical support and consulting for employees at all levels, including executives.
- Aptitude to become a SME (Subject Matter Expert) for related technology tools and applications.
Requirements:
- Minimum of 3 years related experience in technology hardware/software deployment, troubleshooting, and problem resolution.
- Proficient technical knowledge of office computing environments, including PC hardware, Microsoft Windows 11, Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Teams, SharePoint), and their relevance in solving business problems.
- Ability to build strong relationships with business partners, vendors, and other TO organizations.
- Customer service focused, able to meet commitments and deadlines.
- Demonstrated oral and written communication skills.
- Knowledge of existing and emerging information technologies.
- Understanding the business of partners and their local technical environment.
- Ability to manage small, local projects applying technology to business problems.
- Duties may include stooping, kneeling, crawling, and reaching to install/check computer installations and cabling.
- Ability to lift and move computer equipment up to 40 pounds.
Preferred Experience:
- Working knowledge of electric utility industry is a plus.
- Knowledge, Skills and Abilities
- Proficient technical knowledge of office computing environments, including PC hardware, Microsoft Windows 11, Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Teams, SharePoint), and their relevance in solving business problems.
- Ability to build strong relationships with business partners, vendors, and other TO organizations.
- Developed effective working relationships with all levels of employees.
- Customer service focused, able to meet commitments and deadlines.
- Demonstrated oral and written communication skills.
- Knowledge of existing and emerging information technologies.
- Ability to coordinate work across TO functions and share best practices within Southern Company for consistent TO operations.
- Understanding the business of partners and their local technical environment.
- Ability to manage small, local projects applying technology to business problems.
- Excellent troubleshooting, problem-solving, and analytical skills.
- Experience with PC hardware repair. Duties may include stooping, kneeling, crawling, and reaching to install/check computer installations and cabling. Ability to lift and move computer equipment up to 40 pounds.
The hourly pay rate range for this position is $20.00 to $27.00 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits.
Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
For immediate consideration, please forward your resume to sbrown@Synergishr.com.
If you require assistance or an accommodation in the application or employment process, please contact us at sbrown@Synergishr.com.
Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.
