We are currently looking for 6 IT Support Specialists to support a high-volume Windows 11 upgrade and migration initiative for our client in Little Rock, AR.
This is a fast-moving, hands-on environment—ideal for candidates who are quick learners, can absorb instructions immediately, troubleshoot efficiently, and adapt quickly when challenges arise. Candidates must be able to hit the ground running and operate with minimal oversight.
Key Responsibilities
- Build, configure, and deliver devices to upgrade them to Windows 11
- Support the organization through blue migrations and OS upgrades.
- Install, configure, and troubleshoot desktops, laptops, phones, printers, peripheral devices, and software.
- Troubleshoot with minimal supervision—resolve unexpected issues and ensure delivered machines function as expected.
- Follow documented processes while also adjusting quickly to new challenges.
- Maintain accurate IT documentation; update and close tickets as required.
- Assist with various IT projects as assigned.
- Take thorough notes and absorb instructions
- Collaborate with the existing support team to provide day-to-day technical support to employees, including user assistance, system guidance, and issue resolution when needed.
Ideal candidates are:
- Experienced enough to contribute immediately with minimal guidance.
- Strong problem solvers who can clearly articulate real-world troubleshooting experience.
- Fast learners who can grasp new processes quickly and adapt when issues arise.
- Comfortable in a fast-paced, high-volume environment where priorities shift rapidly.
- Execute and troubleshooting SCCM task sequences for OS and application deployment, including Windows imaging and software installation.
- Able to work 100% onsite.
- Organized, detail-oriented, and able to maintain productivity under pressure.
Preferred Skills
- Experience supporting PCs in a Microsoft environment.
- Experience with Office 365
- Knowledge of help desk/ticketing systems.
- Excellent communication and time-management abilities.
- Strong troubleshooting and multitasking skills.
- Ability to thrive in a fast-paced, collaborative IT environment.
Minimum Qualifications
- 5+ year of experience supporting PCs in a Microsoft environment.
- Demonstrated troubleshooting and problem-solving skills.
- Strong communication and organizational abilities.
- Prior experience in a fast-paced technical support role.
- Strong knowledge of Windows 10/11, imaging, and OS migration processes.
