IT Technician

LinkTech • Full-time • Rapid City, SD, US • 5d ago

Responsibilities

Manage and resolve escalated tickets from Tier 1 within SLA timelines.
Perform onsite and remote network administration tasks.
Maintain and troubleshoot MSP management systems (ConnectWise, NinjaOne, ITGlue).
Provide technical support for operating systems, applications and hardware issues.
Document solutions and create/update knowledge base articles to reduce further escalations.
Assist in implementing technology solutions, including VoIP, video conferencing and security tools.
Train Tier 1 staff and other stakeholders on technical processes.
Perform light scripting and automation for routine tasks.
Communicate clearly with clients of various businesses through phone, email, chat and in-person; maintain an empathetic approach.

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