Job Title: Help Desk Technician
Location: Treasury’s OTA Headquarters — 740 15th Street NW, Washington, DC (Onsite)
Employment Type: Contract (W2)
Interview Mode: Virtual
About the Role
We are seeking a skilled Help Desk Technician to provide hands-on technical support and end-user assistance for the Federal Client Headquarters in Washington, DC. This position will involve onsite support within a secure federal environment, focusing on Microsoft 365 administration, Windows troubleshooting, and user support for productivity tools and remote collaboration systems.
The ideal candidate will demonstrate strong communication skills, attention to detail, and the ability to troubleshoot complex issues while maintaining excellent customer service standards.
Key Responsibilities
• Provide tier-1 and tier-2 technical support for end-users on Windows, M365, and related applications.
• Troubleshoot and resolve issues with M365 hybrid environments, including Entra ID, SSO, and MFA.
• Support daily operations for Exchange Online, Teams, SharePoint, OneDrive, and Microsoft 365 Groups.
• Install, configure, and maintain laptops, desktops, printers, and mobile devices.
• Support and troubleshoot remote access tools such as Remote Desktop, Zoom, and MS Teams.
• Manage and maintain documentation for incidents, assets, and configuration changes.
• Assist with Power BI dashboards, Power Automate workflows, and other Microsoft tools to improve user productivity.
• Maintain compliance with federal IT security standards, ensuring systems align with Treasury/IRS policies.
• Deliver exceptional customer service and act as the primary contact for technical support inquiries.
Mandatory Skills & Qualifications
• Hands-on experience in Microsoft 365 environments, including Entra ID, SSO, and MFA setup.
• Strong proficiency in Windows OS troubleshooting and system administration.
• Experience with Adobe applications, Power BI, Visio, Planner, and Microsoft Project.
• Familiarity with cloud-based collaboration tools and device management best practices.
• Excellent communication, interpersonal, and customer service skills.
• Ability to manage multiple tasks in a fast-paced, high-demand environment.
• 7+ years of IT Support experience.
• Bachelor’s degree in Information Technology, Computer Science, or related field.
Preferred Skills
• Experience supporting a hybrid workforce across distributed and international locations.
• Technical certifications such as CompTIA A+/Network+, Microsoft 365 Certified, or ITIL Foundation.
• Knowledge of federal IT compliance standards and secure device management practices.
• Ability to work independently while contributing to a collaborative team environment.
Why Join Us
• Opportunity to support a high-profile federal client within the U.S. Treasury.
• Gain hands-on exposure to modern Microsoft and cloud technologies.
• Collaborative work environment with impactful government service delivery.
• Competitive hourly rate and long-term project stability.
About NetworkPedia
NetworkPedia is a certified women-owned technology and talent solutions company, providing IT infrastructure, cybersecurity, managed services, and specialized recruitment across North Americas and beyond. Our mission is to empower organizations with secure, scalable, and innovative technology while building inclusive teams that reflect the communities we serve.
As a trusted partner, we deliver expertise across networking, cloud, IT service management, and security operations, along with staffing solutions for niche technology roles. We are committed to diversity, equity, and inclusion (DEI) in all our hiring practices and ensure that our opportunities are open to all qualified applicants, without discrimination on the basis of age, gender, race, ethnicity, religion, sexual orientation, or disability.
How to Apply
Apply directly via LinkedIn Easy Apply or send your updated resume to recruitment@networkpedia.com
