The Office of the Governor, Division of Administrative Services is looking for an IT Support Technician to join our team in Juneau!
Office of the Governor (GOV) - Information Technology Team is a cross-trained team of six; three junior positions, two senior positions and the IT Manager. This IT Support Technician position is one of the junior positions who provide IT support for the Office of the Governor, Office of the Lt. Governor, Office of Management and Budget, Division of Elections, and the Alaska State Commission for Human Rights. The GOV IT Team is responsible for the design, maintenance, troubleshooting, and security of the department’s network environment; from hardware to software support for workstations, servers, and network attached devices. This position will handle intake, basic triage, and escalation of IT requests, and support work at the intersection of procurement and IT.
The Benefits Of Joining Our Team
Our office offers a dynamic, team-oriented atmosphere dedicated to providing the best customer and professional services to the state of Alaska, department staff, and to the public.This position offers Public Employees Retirement System (PERS), the Supplemental Annuity Plan (SBS), health insurance, twelve paid holidays annually, and accrued paid leave.
The Working Environment You Can Expect
This position is located in the Court Plaza Building in beautiful downtown Juneau where you'll have access to many restaurants and trails you can walk on your lunch break.
Knowledge, Skills, And Abilities
- Basic knowledge of computer hardware, Windows operating systems, Office 365, and common networking concepts.
- Skill in troubleshooting and resolving technical issues with desktops, laptops, and peripheral devices.
- Strong communication and customer services skills for interacting with both technical staff and non-technical users.
- Ability to intake, triage, and escalate IT support requests efficiently using a ticketing system.
- Ability to work collaboratively in a small, cross-functional team and adapt to changing technology needs.
Any combination of education and/or experience that provides the applicant with competencies in:
- Analytical Thinking/Problem Solving: Uses a logical, systematic, and sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
- Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
Equivalent To Those Typically Gained By
Training or experience that developed customer relation skills, knowledge of a variety of desktop applications, and/or knowledge of networking concepts.
All offers of employment at the Office of the Governor are contingent upon results of a background check.
EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
George Midvag
IT Manager
(907)269-7482
george.midvag@alaska.gov
