Major Responsibilities/Activities:
- Managing our fleet of corporate mobile devices (working with carriers, vendors, configuring devices with Azure Intune, etc.)
- Provide high level email, desk-side and telephone support resolving day-to-day technical issues for 35+ users.
- Setting up, repairing, and maintaining a wide range of hardware (servers, desktops, laptops, printers and all other peripherals) and software (Bloomberg, MS Office and other financial software)
- Providing technical and analytical guidance as it relates to desktops, laptops, servers, networking, telephones, and other IT systems.
- Investigating and resolving application issues and daily job errors
- Dealing directly with customer support through user requests and queries.
- Familiar work with ticketing systems and escalations to higher tier support.
Minimum Requirements:
- 3 years of experience in technology support within the financial industry
- Self-motivated, creative and ability to work independently/Effective collaborator.
- Skillful at troubleshooting issues, and ability to work under pressure.
- Strong knowledge regarding Mobile Device Management
- Strong knowledge and experience in MS Office 365 (Applications and Administration), AD/Group Policy, Azure Intune, Autopilot, Azure Entra, Azure Virtual Desktop & NinjaOne.
- Experience with scripting/automation, such as PowerShell
