About the Role
We are seeking a skilled and customer-focused Desktop Support Engineer to join our IT team. The ideal candidate will provide end-user support, ensure system reliability, and maintain high standards of IT operations across hardware, software, and network components. You will play a key role in supporting day-to-day IT functions, troubleshooting complex technical issues, and ensuring seamless productivity for all users.
Key Responsibilities
- Provide deskside and remote technical support for desktops, laptops, printers, and other peripherals.
- Perform OS installations, upgrades, and troubleshooting for Windows and Mac environments.
- Manage software deployments, patching, and updates using SCCM, Intune, or Ivanti.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Support Active Directory, user account management, and access permissions.
- Configure and maintain VPN, DHCP, DNS, and TCP/IP settings for seamless network operations.
- Assist in system imaging, migration, and data backup/recovery.
- Provide support for mobile devices and MDM platforms such as Microsoft Intune.
- Collaborate with other IT teams to escalate and resolve advanced technical issues.
- Maintain accurate records of incidents and resolutions using ServiceNow or other ITSM tools.
- Manage IT assets and ensure inventory accuracy and compliance with company standards.
Technical Skills
- Desktop and Deskside Support
- Windows OS, macOS, and Microsoft Office Suite
- SCCM / Intune / Ivanti
- Active Directory, DHCP, DNS, and VPN
- Mobile Device Management (MDM)
- ServiceNow / Help Desk Systems
- Troubleshooting and Root Cause Analysis
- Hardware and Peripheral Setup (Printers, Laptops, Desktops, Servers)
- Backup and Data Recovery Solutions
- Software Installation & Operational Testing
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 2–5 years of experience in desktop or IT support roles.
- Strong troubleshooting and communication skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Relevant certifications (CompTIA A+, Microsoft Certified: Modern Desktop Administrator, etc.) are a plus.
