Ascent Aerospace – Inspiring the next generation of flight!
Ascent Aerospace is a world-renowned, single-source provider of production and automated assembly systems for the aerospace and defense industry. We provide high-precision advanced automated equipment as well as a full suite of both mold and assembly tooling required for the aerospace manufacturing market, including the largest Invar molds ever made— making us the largest tooling group in the industry. We work with our customers to develop their project and see it through, from process engineering to build and installation, to ensure it is an efficient and cost-effective solution. As a true, single-source integrator, we have proven tools to surpass our customer expectations. We have greater control of timing and schedules, which allows for 100% accountability, and avoids costly mark-ups, ultimately saving our customers money. The result: a group of businesses, each an industry leader within their own discipline, now acting as one truly integrated supply base.
Summary Of Position
The IT Support Technician provides technical support to internal users. They respond to incoming requests for I.T. support and resolve network, hardware, and software issues with computers, tablets, and phones. Support the Information Systems Security Manager, Information Systems Security Officer, and customers with compliance to security standards.
Essential Functions
- This document in no way states or implies that these are the only duties to be performed by the employee occupying the position.
- Manages incoming help desk requests, resolving all client PC usage problems in a positive, timely manner, following up with the customer to ensure completion and documenting all work in Service Desk
- Responsible for supporting and maintaining client asset management including inventory, updates, repairs, replacements, and new purchases
- Supports VoIP system administration related to employee changes
- Supports backend client services including antivirus, user access, and network administration
- Supports client/server software applications in support of business processes. Trains end user as required on system changes.
- Collaborates with IT team to support execution of application changes, ensuring compliance and quality standards are part of deployment
- Works to minimize downtime by performing preventive system maintenance.
- Supports third party applications that integrate with client/server software applications. (Microsoft Office, CATIA, AutoCAD, etc.)
- Sets a superior customer service example with a positive attitude and a sense of urgency in responding to customer needs
- Collaborates throughout the organization, seen as a trusted business partner in accomplishing work
- Work independently and professionally to ensure the IT team is meeting business expectations
- Any additional duties as reasonably assigned by management
Required Skills, Education, And Experience
- High school diploma or GED
- CompTIA Security+ Certification
- 2+ years of experience in a desk side support role
- 2+ years of experience supporting Windows desktop operating systems and Microsoft Office applications
- 2+ years of experience using desktop imaging tools
- 2+ years of experience supporting enterprise Anti-Virus/Anti-Malware tools
- 2+ years of experience supporting users with remote management tools
- 2+ years of experience supporting mobile devices
- 2+ years of experience supporting peripheral devices including wireless peripherals such as bar code scanners, printers, etc.
- Must possess Department of Defense Secret Security Clearance and maintain security clearance for the duration of employment
- This position must meet Export Control Compliance requirements, therefore a "US Person" as defined by 22.C.F.R. is required
Preferred Qualifications
- Bachelor’s degree in computer science or related field
- Technical certification CompTIA A+, Net+
- Experience in a manufacturing environment
SUPERVISORY RESPONSIBILITY
None
Travel Requirements
Occasional local travel during the business day required
WORKING CONDITIONS
Working conditions described here are representative of those that may be experienced by an employee on a daily basis while performing the functions of this job.
- Typically sits for extended periods at a computer workstation
- May access and work in the manufacturing plant
- While performing the duties of this job, employee may be exposed to moving mechanical parts, fumes and airborne particles
- The employee may be exposed to vibration
- The employee is occasionally exposed to caustic chemicals. The noise level in the work environment is usually moderate
- May be required to travel to other site locations during the work day
- May be required to work weekends to meet department and business demands
- Work with safe manufacturing processes and understand that eyewear is mandatory in the manufacturing area.
- Knows that safety shoes are recommended in the manufacturing area
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Must be able to sit, climb, balance, stoop, kneel, crouch or crawl.
- Must be able to see, talk, hear, touch, feel and reach with hands and arms.
- Must be able to frequently walk and stand for short periods of time
- Must be able to lift and move up to 35lbs, occasionally lift and move objects up to 50lbs.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short- and Long-Term Disability Insurance
- Life Insurance
- AD&D Insurance
- PTO
- 401k Match
Special Requirements
Employment is contingent upon successfully passing an employee reference check, criminal background check, and drug screening.
This position requires use of information that is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder').
Ascent Aerospace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call toll-free +1 586-726-0500. This phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
No Unauthorized Referrals from Recruiters & Vendors
Please note that Ascent Aerospace does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to Ascent Aerospace will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.
