Our client is located in College Station, TX and looking to add an IT Support Technician to their team on a contract to hire basis. As an IT Support Specialist, this role includes diagnosing and troubleshooting hardware, software, and network problems, as well as managing escalated support requests. Travel is required to various locations around the area.
Job Description:
- Technical Support: Provide advanced technical support and troubleshooting assistance to end-users, including resolving hardware and software issues, network problems, and connectivity challenges.
- Problem Solving: Diagnose and resolve complex technical problems, often involving multiple systems or software applications. That also includes peripherals and other computer hardware.
- Documentation: Maintain accurate records of all support requests, resolutions, and configurations. This documentation is essential for tracking trends, identifying recurring issues, and ensuring compliance with organizational standards. Familiar with NinjaOne RMM tool.
- Hardware and Software Management: Assist in managing and maintaining hardware and software assets, including inventory, software licenses, and hardware configurations.
- Security: Ensure that all IT operations comply with security policies and procedures and assist in managing security incidents.
- Customer Service: Provide exceptional customer service by effectively communicating with end-users, managing expectations, and ensuring timely issue resolution.
- Travel requirement up to 20%
Qualifications:
- 3-5 years of experience in IT support or a related role, including experience as a Help Desk or equivalent, is required.
- Technical Proficiency: In-depth knowledge of operating systems, software applications, hardware components, and networking concepts.
- Customer Focus: A customer-centric approach to providing support and ensuring end-user satisfaction.
- ITIL Knowledge: Familiarity with ITIL (Information Technology Infrastructure Library) principles and best practices for IT service management may be beneficial.
- Troubleshooting Tools: Proficiency in using IT diagnostic and troubleshooting tools.
