Job Description:
At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
The Senior Director, Regional Operationswill lead a regional team developing customer growth and retention strategies, delivering a reliable product and customer experience, building excellent community and government relationships, and identifying opportunities for future expansion and growth. They will collaborate with corporate business partners to ensure alignment with overall company objectives, drive efficient processes, and create an inclusive culture consistent with Cable One’s values. The person selected for this position must be located in Treasure Valley.
The Senior Director, Regional Operations will be at the forefront of understanding and addressing the needs of our customers. They will serve as advocates, ensuring that every decision made is rooted in enhancing the customer experience and delivering exceptional value. In this role, you will play a pivotal role in driving subscriber growth initiatives. This includes implementing targeting strategies to attract new subscribers, retain existing ones, and foster long-term loyalty. Building strong ties within our community is essential to our success. Senior Directors will actively engage with local stakeholders, organizations, and leaders to strengthen our presence and contribute positively to the communities to which we operate. The Senior Director, Regional Operations will develop, coach, and mentor Director(s) of Regional Operations, the Director of Technical Operations, and the Director of Regional Marketing within region.
Expected to travel approximately 25% of the month, ensuring regional performance of systems within the geographic region, the Senior Director, Regional Operations will have a clear set of KPIs focused on growth, operational performance, customer satisfaction (NPS/CSAT) and associate development within region.Primary KPIs include growth, penetration, churn, new development opportunities, and budget for the region. Additionally, the Senior Director of Regional Operations, is responsible for optimized team performance (including but not limited to repeats, MIDS, CSI, Red Nodes, and Mobile App Downloads, etc.).
The Senior Director, Regional Operations will partner and influence the Director of Regional Outside Plant Engineering and Construction (with a concentrated focus on target Market Expansion driving regional growth) and the Customer Service Manager (emphasizing an enhanced customer experience) within region.
With an annualmarketing budget, the Senior Director of Regional Operations, is additionally accountable for driving subscriber growth, directing and supporting the work of the Director of Regional Marketing, supplementing enterprise-wide marketing with targeted local efforts generating growth.
A leader with a proven track record of producing excellent performance results through effective strategy implementation and proactive KPI management, who has a competitive mindset and is eager to help guide Cable One into the future.
Success in this role will be measured on a regular cadence by the Senior Director’s ability to meet or exceed annual budget commitments, drive progress on critical operating KPIs, and demonstrate effective leadership.
What you will do to contribute to the company's success
Oversee the development of regional strategiestoachieve residential Internet growth goals, providing guidance and support to team leadership assessing opportunities for increasing sales, building brand awareness, and identifying new build and market expansion opportunities
Monitor, measure, and analyze regional operating KPIs, assessing opportunities and addressing issues in a timely fashion
Leadership–Creates energy to secure promise of positive change, inspires othersand instills confidence with credible knowledge and personal commitment, communicates directly about priorities and direction, practices kind candor
Growth Mindset–Encourages continual evolution, comfortable not being expert in everything, proven ability to empower others, fosters environment of open communications, receptive to ideas, challenges, risks
Communication Skills - Able to skillfully communicate to different internal and external audiences across a wide variety of circumstances, comfortably handles Q&A and is media savvy, creates compelling and authentic narratives that drive understanding and inspire engagement
Stakeholder Influence - Understands and balances the at times competing needs and goals of multiple stakeholder constituencies, builds effective relationships and partnerships through collaboration, acts fairly and in good faith
Vision and Strategy - Creates a compelling, business-relevant vision for the organization, leads with a strategic and competitive mindset to create long-term value for all stakeholders, anticipates future possibilities and shapes operating plans to secure the best possible outcomes.
Associate Centricity - Vigilant about putting associates first and ensuring they are supported, encouraged, and their ideas are requested and heard when making decisions about future business practices, products, or services.
5-8 years of experience in senior leadership roles within the telecommunications industry, leading a large market, with ability to scale multiple systems to a subscriber base of 90,000 to 225,000
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
