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Mitel PS - Custom Integration Consultant
The Custom Integration Consultant serves as the lead technical implementation resource when custom solutions are part of Mitel product’s solutions deployment. They are responsible for the full solution lifecycle deployment including design, development, testing, end user testing support, and in-service support.
- Custom Contact Center Integration Solutions design and deployment
- Custom Solutions design and deployment including Interfaces and Reporting
- Implementation and Configuration of Custom Professional Services Tools (CRM Connectors, Dialers, etc.)
- Custom IVR Web Application Interfaces design and deployment
Key Responsibilities:
- Leads the Custom Solution Integration Projects on an individual basis;
- On a Project basis:
- Responsible for leading, creating and getting customer approval of the Solution Design Document (SDD);
- SDD consists of Visio call flow charts, Database schema and field definitions, inter-system messaging formats, protocols required;
- Per approved SDD specification, develops the custom solution or reporting application;
- Completes the installation of the custom solution system software and unit test;Provides system and end user support testing;
- Supports In-service time commitment per the Statement of Work;
- Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers;
- Submit all paperwork associated with jobs including time spent per activity and weekly expense reports;
- Additional responsibilities as the position requires.
Knowledge, Skills & Abilities Required:
- 6+ years custom solution developed software experience
- 2+ Years contact center solutions exposure
- 2+ years custom reporting experience; demonstrated experience in writing complex custom reports in Microsoft PowerBI.
- Demonstrated expert knowledge in programming languages, system utilities, database structures and architecture for MS SQL.
- Demonstrated ability to translate and communicate business processes to applicable requirement types; competent to conceive, develop and apply highly advanced technologies, principles, theories and concepts to resolve the most complex software systems problems.
- Experience writing application code in .Net C++/#, JavaScript, Java, HTML, SOAP, WSDL, RESTful API/web services, and XML; Agile development lifecycle experience a plus.
- Ability to handle multiple simultaneous projects of a moderate to complex level
- Ability to work to deadlines on their own with discretion and limited supervision
- Good customer service skills; good communication skills; and a solid work ethic
- Ability to travel occansionally to customer’s site
- Ability to work in a flexible schedule environment support nights and weekend implementation events
- Expert PC knowledge with VM Ware, SAP, Salesforce, and MS Office product experience
- MS degree or equivalent experience; MS in Computer Science Discipline
- Excellent English language speaking and writing skills
Mitel offers a comprehensive benefit program which includes Medical, Dental, Vision, Life and Disability Insurance, RRSP matching, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more! Benefits may vary based on full-time or part-time employee status.
For more information, visit www.mitel.com and follow us on Twitter @Mitel
Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.
We welcome candidates with disabilities and will make accommodations throughout all stages of the recruitment and selection process. If you require a disability-related accommodation, please send an e-mail to talentacquisition@mitel.com or call 844-YES-MITEL (844-937-6483). Mitel will consult with all applicants with disabilities who request accommodation to ensure that the accommodation provided is suitable for the applicant’s individual accessibility needs.
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