We’re seeking a hands-on, customer-focused Desktop Support Analyst to provide day-to-day technical support for internal employees. Strong troubleshooting skills and a collaborative mindset are essential.
Key Responsibilities:
- Provide second and third-level support for internal users across corporate and remote branch locations.
- Troubleshoot and resolve hardware/software issues on Windows devices, iPads, and mobile phones.
- Configure and deploy laptops, desktops, monitors, and peripherals.
- Collaborate with outsourced Level 1 help desk and internal support teams.
- Maintain documentation and asset tracking for end-user devices.
- Participate in IT projects and initiatives.
- Escalate critical issues appropriately and ensure timely resolution.
Technical Skills:
- Proficiency in Windows 10/11, Office 365, Active Directory, and Exchange.
- Experience with iPhone/iPad support and mobile device management.
- Familiarity with networking concepts (TCP/IP, VPN, LAN/WAN).
- Hands-on experience with ServiceNow or similar ticketing systems.
- Basic understanding of Mac OS is a plus.
Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com).
• 2+ years of technical support experience
• Proven experience working with Active Directory, including user account management.
• Strong knowledge of Office 365 applications and troubleshooting.
• Familiarity with desktop hardware and software troubleshooting techniques.
• Experience supporting mobile devices such as smartphones and iPads.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent communication skills to interact effectively with employees at all levels.
• Strong problem-solving abilities to address technical issues efficiently.
• Knowledge of best practices in desktop support and IT service delivery.
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