Location: Charlotte, NC (onsite Mon and Wed every other week)
Shift: 8am – 5pm
Duration: 6-month contract w/ potential to hire
Pay: $30.00/hour
Job Description
Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.
Role
We are seeking a Network Support Technician (Contract) to join our Digital Care team at our Charlotte, NC office. In this role, you will:
- Assist with remote network setups, configurations, and ongoing support.
- Ensure all work complies with strict PCI standards for retail operations.
- Partners with Cyber Security, Technology Delivery, Internet Service Providers, POS vendors, and business stakeholders to support network initiatives.
- Deliver legendary customer support, emphasizing proactive communication, clear documentation, and efficient escalation procedures.
- Utilize Meraki full-stack solutions (security appliances, switches, access points, and cellular gateways) to deliver modern, cloud-managed networking.
- Take full ownership of cases, demonstrating a driven, self-motivated mindset with a focus on career growth and technical development.
RESPONSIBILITIES
- Provide support via phone, chat, portal, and remote tools.
- Troubleshoot and resolve issues related to WAN/LAN/ISP connectivity, enterprise/local wireless, local firewalls, and VPN configurations.
- Validate and support PCI-compliant network designs in enterprise and retail environments.
- Assist with the design, review, and troubleshooting of network security configurations.
- Work closely with internal support teams, vendors, and technicians to install and maintain business-class internet services.
- Collaborate with security and operational teams to ensure policy compliance and effective audit remediation.
- Execute timely responses to audit recommendations and observations.
- Deliver superior customer service to internal teams, in-unit managers, and external stakeholders.
- Participate in a support on-call rotation to provide operational coverage after hours.
QUALIFICATIONS
- 5+ years’ experience in remote diagnosis, troubleshooting, and issue resolution for large, national, and distributed LAN/WAN environments.
- 5+ years’ networking experience with extensive knowledge of TCP/IP, DNS, OSI, and related technologies.
- CCNA certification required (or equivalent proven experience).
- Strong knowledge of PCI DSS standards and retail network connectivity requirements.
- Expertise in VPN technologies, internet connectivity options, and remote support tools.
- Hands-on experience with Cisco Meraki full-stack cloud-managed solutions strongly preferred.
- Strong knowledge of ticket management systems such as Zendesk (or equivalent tool).
- Proven ability to collaborate effectively with users, vendors, and engineering staff.
- Excellent verbal and written communication skills.
- Demonstrated commitment to delivering legendary customer service at every interaction.
- Self-driven and career-growth–minded, with a focus on continuous learning and development.
Category Code: JN008
