Technical Support Analyst

nLeague • Contract • Richmond, VA, US • $30 - $32 / hour • 3m ago

Job ID: 777729

Position: Technical Support Analyst 2

Department: DGS

Location: 101 North 14th Street Richmond, Va. 23219

Duration: 06+ Months

Top Technical Skills

Helpdesk Support & Ticketing Systems Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms.
Hardware & Software Troubleshooting Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices.
Telecom & Mobile Device Management Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation.
Application Installation & Configuration Experience installing and configuring software applications across various systems.
Inventory & Asset Management Maintains accurate records of IT assets and supports inventory reconciliation.

Soft Skills & Professional Strengths

Customer Service & Communication Strong ability to communicate technical information clearly to non-technical users across all staff levels.
Team Collaboration Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles.
Problem Solving & Escalation Management Capable of resolving issues independently and escalating appropriately when necessary.
Reporting & Documentation Prepares weekly reports and maintains detailed documentation of support activities and procedures.
Training & User Support Provides training and guidance to end users and staff on IT systems and processes as needed.