IT Support Technician

Bessemer Management Company • Full-time • Valley View, OH, US • 2m ago

Bessemer Management is a transportation organization comprised of a family of 5 logistics/trucking companies with 90+ years of experience operating in multi-faceted transportation modes. We are a dynamic and growing organization.

We’re adding a full-time IT Support team member in our Cleveland, Ohio office that will be responsible for all levels of technical support for users on-site and remotely through in-person, phone, and email support.

In this role, you will be involved in the day-to-day maintenance of an IT environment made up of 100+ servers across 2 states, 350+ workstations, and a variety of enterprise-level software.

If you’re looking for a challenging, constantly evolving work environment where everything you do has a direct, immediate impact on the company, this role could be a great fit for you.

Job-Specific Responsibilities & Duties Include:

Troubleshooting software and hardware issues on desktops, laptops, and mobile phones
Interacting with end users to independently resolve problems concerning system function
Installing, configuring, and maintaining enterprise software
PC configuration and regular maintenance of PCs
Regularly updating customers on ongoing trouble tickets
Creating and modifying documentation for new and changing processes
Establishing, building, and maintaining good working client relationships

Experience with the following technologies is a plus:

Microsoft Exchange
SQL Server
Citrix Virtual Apps and Desktop
PowerShell
Enterprise antivirus
Enterprise spam filters
Enterprise level firewalls
DNS
Collaboration software (Zoom, Teams, etc.)
Switching and routing infrastructure

You are our ideal candidate if you:

Have strong technical skills in addition to desktop and server administration experience.
Are proficient in Windows-based operating systems and MS Office.
Have a bachelor’s degree or equivalent work experience in a similar position.
Enjoy helping others.
Are willing to “roll up your sleeves” to get the job done and would say you have a strong work ethic.
Are a self-driven, self-starter.
Are a strong communicator, whether in-person, on the phone, or using email.
Enjoy learning and would describe yourself as a “lifelong learner.”
Can multi-task and manage projects from start to finish without losing track of details.
Would describe yourself as someone who works logically through situations or problems.
Value follow-up and believe it’s important to make sure that everyone around you has the information they need so nothing “falls through the cracks.”
Ask questions when you don’t fully understand something or need help.
Can manage priorities based on direction and guidance from your supervisor.
Are able to handle conflict resolution/de-escalation of difficult situations with the backing of your supervisor.
Would describe yourself as organized (or more organized) than most other people you know.
Have the ability to instruct/teach/walk others through step-by-step processes.
Can work both alongside a team and independently.
Have a knack for problem-solving and creative thinking.
Have a positive attitude and friendly demeanor that allows you to cultivate professional working relationships with those around you.

Benefits:

Monday through Friday, 8:30 AM to 5:00 PM (on-site schedule)
Performance-based bonus plan
Comprehensive benefits package including medical, dental, vision, and life insurance
401(k) with company match
Vacation and holiday pay
Paid parental leave

Physical Demands of the Position:

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to stand, walk, and sit; talk and hear, both in person and by telephone; and reach with hands and arms to lift and carry items up to 25 pounds.

About Our Company:

Based in Cleveland, Ohio, Bessemer Management Company has 90+ years of experience in the flatbed, intermodal, and over-dimensional trucking industries. Our family of five trucking companies—Kaplan Trucking, Eastern Express, Horizon Freight System, TRX, Inc., and DD&S Express—is comprised of a network of 2,600+ trucks and 220+ terminals primarily located across the Midwest, South, and Northeast.