ServiceNow SAM Architect

Compunnel • Full-time • Edison, NJ, US • $110k - $140k / year • 2m ago

Job Summary

We are seeking a highly experienced ServiceNow SAM Architect with expertise in IT Asset Management (ITAM) and Software Asset Management (SAM) to lead the implementation, optimization, and governance of ServiceNow ITAM/SAM modules.

The ideal candidate will bring deep technical knowledge and strategic insight to streamline asset lifecycle processes and ensure compliance with licensing policies.

Key Responsibilities

Lead the implementation and enhancement of ServiceNow ITAM/SAM modules to optimize asset and software management.
Collaborate with cross-functional teams to integrate ITAM/SAM solutions within the broader ITSM framework.
Analyze current asset management processes and identify opportunities for automation and efficiency improvements.
Ensure compliance with software licensing and asset management policies using ServiceNow capabilities.
Provide expert guidance on configuration, customization, and troubleshooting of ITAM/SAM tools.
Maintain data accuracy and integrity in asset repositories through imports, reconciliations, and audits.
Design, develop, and maintain ITAM/SAM workflows and dashboards in ServiceNow.
Conduct regular audits and compliance checks to ensure adherence to licensing agreements.
Provide training and support to end-users and stakeholders on ServiceNow ITAM/SAM functionalities.
Lead incident and problem management related to IT asset and software asset management tools.
Drive continuous improvement initiatives using asset management metrics.
Mentor junior team members and contribute to knowledge sharing within the ITAM skill cluster.

Required Qualifications

7 to 11 years of relevant IT experience with a focus on ServiceNow ITAM/SAM.
Hands-on experience with ServiceNow SAM Pro.
Strong knowledge of ServiceNow ITAM-HAM and ITAM-SAM modules.
Experience with ServiceNow Runtime Fabric (RTF) and Kubernetes environments.
Familiarity with ServiceNow platform configuration including identity and client management, roles, and access.
Understanding of integration strategies including microservices, messaging, queuing, and API management.
Knowledge of ServiceNow enterprise security features such as policies and role-based access.
Basic to intermediate knowledge of Linux scripting and command-line tools.

Education: Bachelors Degree