IT Support Technician – Managed Services Provider (MSP) | NYC Area
Location: NYC Metro area (Mostly Remote, Some On-Site Client Visits)
Job Type: Full-Time
Salary: Competitive, Based on Experience
About Us:
We are a dynamic and fast-growing Managed Services Provider (MSP) based in New York City, dedicated to delivering top-tier IT solutions to a diverse client base. Our team is passionate about technology, problem-solving, and ensuring businesses run smoothly through expert IT support. We are seeking a skilled and customer-focused IT Support Technician to join our growing team.
Job Description:
As an IT Support Technician, you will play a critical role in providing technical support, troubleshooting, and problem resolution for our clients. You will be responsible for diagnosing issues, implementing solutions, and ensuring optimal system performance while delivering an exceptional customer service experience.
This role is mostly work-from-home (WFH) with some travel to client sites as needed.
Responsibilities:
- Provide technical support to end-users, troubleshooting hardware, software, and network issues.
- Install, configure, and maintain Windows/macOS environments, business applications, and cloud services.
- Support and administer Microsoft 365, Windows Active Directory, and common business software such as QuickBooks and the Office Suite.
- Assist with network troubleshooting, including routers, firewalls, and VPNs.
- Experience with MSP processes and tools like 3CX VoIP systems, IT Glue documentation, Datto BCDR, ScreenConnect, and Huntress.
- Work with various cybersecurity solutions to ensure client security
- Document technical issues, solutions, and processes using a ticketing system and IT Glue documentation.
- Work both independently and within a team to diagnose and resolve IT issues efficiently.
- Maintain a customer service-oriented approach, ensuring client satisfaction.
- Stay up to date with emerging technologies and best practices in IT support.
Qualifications:
- Strong Microsoft 365 administration skills, including Exchange, SharePoint, and Teams.
- Experience with Windows Active Directory, group policy management, and user account administration.
- Experience troubleshooting and supporting common business software like QuickBooks and the Microsoft Office Suite.
- Familiarity with Datto BCDR, IT Glue, ScreenConnect, 3CX, Huntress, and other cybersecurity tools.
- Proficiency in remote support tools, ticketing systems, and documentation best practices.
- Experience in IT support, troubleshooting, and technical assistance.
- Strong problem-solving skills and the ability to diagnose complex technical issues.
- Excellent communication skills – ability to explain technical concepts to non-technical users.
- Ability to work independently while collaborating effectively within a team.
- Customer service mindset – ability to interact with clients professionally and efficiently.
- Associate’s or Bachelor’s degree in Information Technology or a related field (preferred).
- Certifications such as CompTIA A+, Network+, Microsoft, or Cisco (a plus but not required).
Why Join Us?
- Mostly remote role with some travel to client sites as needed.
- Work in a fast-paced and evolving tech environment.
- Gain exposure to cutting-edge technologies and IT solutions.
- Competitive salary, growth opportunities, and training support.
- Be part of a collaborative and supportive team that values innovation.
If you are passionate about IT and want to be part of a leading MSP in NYC, we’d love to hear from you!
Apply Now – Submit your resume outlining your experience and interest in the role.
