Hi,
Hope you are doing well.
I have an immediate requirement with one of my clients. If you are interested please provide me with the updated resume and best time to call you
Job Title: Desk Site Support
Location: Cooperstown NY 13326 (Onsite)
Mode : Contract
Primary Responsibilities & Competencies
· Incident Documentation and Root Cause Analysis: Accurately document issues and resolutions in ticketing systems and assist in root cause analysis to prevent recurrence.
· Training and Knowledge Sharing: Provide training or knowledge-sharing sessions for end-users on common issues, software use, or new technologies.
· Project Support: Participate in or lead small IT projects such as system upgrades, application rollouts, or infrastructure changes.
· Compliance and Security Adherence: Ensure all work complies with organizational security policies, data protection standards, and healthcare regulations (e.g., HIPAA).
· Inventory and Resource Management: Monitor and manage IT inventory, ensuring appropriate stock levels of spare hardware and replacement parts.
· Collaboration with Vendors: Work closely with third-party vendors for advanced troubleshooting, warranty claims, or specialized support services.
· Proactive Maintenance: Perform regular checks and maintenance on systems and devices to ensure optimal performance and prevent failures.
· Service Level Agreements (SLAs): Ensure adherence to SLAs for response and resolution times, prioritizing tasks accordingly.
· Cross-Team Collaboration: Act as a liaison between on-site teams and higher-tier IT teams to escalate and resolve complex issues effectively.
· Provide customer service support to both internal users, external customers, and vendors on Prohealth Care’s Network.
· Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
· Maintains detailed and accurate records in workload management, asset management, and administrative applications.
· Provides tier I and II support in all areas of the organizational service portfolio.
· Provides excellent customer service to all levels of employees including customers, peers, and leadership.
· Accurately follows documentation and checklists to ensure efficiency and consistency.
· Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.
· Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.
· Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.
· Self-directed once assigned work and functions with considerable independence.
· Shows an interest in learning more advanced aspects of the functional skills.
· Actively maintains a level of self-study related to technology and customer service.
· Able to communicate with the customer in non-technical terms so the users can understand.
Qualifications-
· Associate degree in relevant field with 4+ years technical support experience or 6+ years of technical support experience in lieu of a degree.
· Experience with the deployment, repair and maintenance of computer hardware such as workstations, laptops, IP phones, smartphones, tablets, printers, copiers, and scanners.
· Experience with the deployment, repair and maintenance of software such as the Microsoft Office Suite and Windows operating systems.
· Familiarity with general networking and customer/server concepts.
· Adaptability, teamwork, and problem-solving abilities in a high-pressure, healthcare-focused environment.
· Ability to lift 40 lbs, work in an environment of varying temperatures, ability to navigate within buildings/units/floors, and travel throughout the service delivery area with a reliable mode of transportation.
Thanks,
Ravi Kumar
Raas Infotek
Newark, DE 19702
Direct No: 302-286-9894
Email: Ravi.kumar@raasinfotek.com
