As a
Technical Success Manager (TSM), you'll be the trusted advisor and technical backbone for our clients. You'll balance hands-on system administration with strategic technology guidance, keeping environments secure, reliable, and future-proof.
What You'll Do
- Turn our clients into raving fans by building trust and rapport.
- Act as the primary technical expert for assigned client environments
- Proactively monitor, maintain, and optimize systems to prevent downtime and improve performance.
- Serve as a go-to resource for escalated issues, solving problems with speed and precision.
- Collaborate with vCIO to align technology strategy with business goals.
- Standardize and document processes, ensuring clients receive consistent, world-class support.
Requirements
- 3+ years of success in system administration, IT operations, or MSP support.
- Strong knowledge of Windows Server, Active Directory, Office 365/Azure, networking, and virtualization.
- Comfortable juggling multiple priorities and environments without dropping the ball.
- A proactive mindset! You don't just react, you anticipate.
- Clear communication skills (you can explain technical things to non-technical people)
- Failure isn't an option mindset
Benefits
- Hybrid role - office provided, but we want you working with our clients
- 100% company-paid medical, dental, and vision insurance
- 401(k) with company contribution
- 4 weeks of PTO annually, plus 7 paid holidays
- Reimbursements for mileage, parking, internet, and cell phone
- A no-drama, no-politics environment that values performance and integrity
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
