Job Title: Level 2 EUC Support Technician
Location: Tampa, FL
Job Type: Contract - 6 Months
Job Description:
We are seeking a skilled Level 2 End User Computing (EUC) Support Technician to join our IT support team. This role involves providing advanced desktop, laptop, and peripheral support to end-users, resolving technical issues efficiently, and ensuring smooth day-to-day IT operations.
Key Responsibilities:
- Provide second-level technical support for desktops, laptops, printers, mobile devices, and other end-user technologies.
- Troubleshoot hardware, software, network, and application issues across Windows and Office environments.
- Support Active Directory, Exchange, and Citrix-based environments.
- Perform system imaging, software installations, updates, and patches.
- Maintain incident and request tickets via ITSM tools (e.g., ServiceNow, Remedy).
- Ensure timely resolution of assigned tasks within SLA guidelines.
- Assist with onboarding/offboarding tasks such as device provisioning and account setup.
- Collaborate with other IT teams for escalations and root cause analysis.
- Maintain asset inventory and update documentation as required.
Requirements:
- 5+ years of IT support experience in an enterprise environment.
- Strong knowledge of Windows OS, Microsoft Office Suite, and remote support tools.
- Hands-on experience with Active Directory, Exchange, and basic network troubleshooting.
- Familiarity with SCCM, Citrix, or similar enterprise IT tools.
- Excellent communication, customer service, and problem-solving skills.
- Relevant certifications (e.g., CompTIA A+, ITIL, MCSA) are a plus.
